Senior Service Owner M365/Copilot

At Vattenfall, we are committed to powering climate-smart living. As part of our digital transformation journey, we are embedding AI-driven solutions like Microsoft Copilot into our daily workflows to enhance productivity, collaboration, and innovation across the enterprise.

As the Senior Service Owner for Microsoft Co-Pilot embedded in M365, you will be end-to-end responsible for the delivery, development, and continuous improvement of the Microsoft Copilot services for all Vattenfall employees. You will collaborate closely with peers overseeing connected services, business representatives, technical experts, and external partners.

We are seeking a visionary and hands-on Senior Service Owner to lead the integration and lifecycle management of Microsoft Copilot within our Microsoft 365 ecosystem. This role is pivotal in ensuring Copilot delivers measurable value to our users, aligns with business goals, remains fully compliant with European and national laws, and evolves with new emerging AI capabilities.

Your area of responsibility

• Own and optimize the end-to-end service delivery of Microsoft Copilot across M365 applications (Outlook, Teams, SharePoint, Word, Excel, Loop, Copilot Agents)
• Drive adoption and usability improvements by collaborating with internal stakeholders and Microsoft product teams
• Manage financial aspects of the service, including budgeting, costing, charge-out, and cost optimization
• Act as an escalation point for service-related issues; coordinate resolution with relevant teams, stakeholders, and external partners
• Lead Copilot governance meetings and maintain a structured backlog of Copilot-related issues and use cases
• Ensure compliance with local data protection regulations, IT security, architecture, and license management policies
• Advise on processes to maintain a growing number of centrally deployed Copilot Agents
• Facilitate user feedback loops, orchestrate the Vattenfall-wide Copilot Champion community, and initiate continuous improvement initiatives
• Oversee rollout activities, upgrades, and adoption or training initiatives for Microsoft Copilot
• Communicate and promote Microsoft’s Copilot service offering to the wider Vattenfall community

The Service Owner can be based in Stockholm, Hamburg, Berlin, or Amsterdam, with some business travel to other Vattenfall locations required.

A healthy balance between work and family is important to us, and we therefore enable flexible workplace options, such as the possibility to work selectively from home.

Are we a match?

You have an academic degree in computer science, business informatics, or a similar technical or scientific field, and possess strong communication skills (including excellent English). You demonstrate a high degree of self-organization and the ability to work independently, and you are curious and open to change.

You are able to solve short-term operational challenges without losing sight of the overall strategic picture. You maintain an overview even in complex situations.

We believe the following skills will ensure your success in this position:

• 10 years of experience within enterprise IT environments
• 5 years of experience as Service Owner, Product Manager, or Project Manager with a strong focus on building bridges between technical innovation and real business value
• Strong understanding of Microsoft 365 architecture and AI capabilities, especially Copilot and Copilot Studio
• Excellent stakeholder management and communication skills; you are excited to deliver engaging presentations to all levels of a large international organization with commitment, enthusiasm, and passion
• Familiarity with IT governance as well as license control and optimization frameworks
• Track record in orchestrating between functions such as architecture, security, and delivery organizations in relation to service design, transition, and delivery
• Impress others with your authenticity, reliability, and openness in personal interactions. In short: you embody our Vattenfall core values: “Connect People, Accelerate Learning, and Drive Innovation”
• Fluent in written and spoken English (C1 or higher)

Nice to have:

• Basic knowledge about European General Data Protection Regulation and Data Privacy rule sets
• Exposure to agentic AI concepts and Copilot extensibility models
• Knowledge of performance benchmarking and competitive analysis of AI tools
• Ability to translate business needs into technical requirements and vice versa

Our offer
A challenging and independent job in an informal, dynamic working environment. You will play a part in shaping the future of a company where the only constant is change. Besides being a challenging and inspiring place to work, you will be part of an amazing team of highly experienced and talented individuals where we cherish a great work atmosphere! Everyone is really committed and we want to be the best in what we do. We offer good remuneration, attractive employment conditions, and opportunities for personal and professional growth. You get the opportunity to create your own career within the company.

Why join us?

• You put yourself at the forefront of our AI transformation in a purpose-driven international organization
• You will intensively collaborate with cross-functional teams and global partners including Microsoft
• You shape the future of digital workplace productivity and employee experience

For more information about the position, you are welcome to contact hiring manager Mario Hempel, mario.hempel@vattenfall.com. For more information about the recruitment process, you are welcome to contact our recruiter Marius Gläßge, marius.glaessge@vattenfall.de.

The security of Vattenfall and its employees is essential. For that reason, a pre-employment screening will be part of your recruitment process. The screening is based on the role you will fulfill within Vattenfall and will be performed by a third party, DISA.

Since Vattenfall is a part of the Swedish critical infrastructure, many of our services are security classed. If this position is security classed, the final candidates might be subjected to a security vetting process, according to Swedish legislation.

We look forward to receiving your application!

We are looking for talented individuals who, in addition to their passion for their own role, also have strong team spirit and want to contribute to supporting a meaningful corporate mission.