Power Platform & Copilot Studio Agent Maker

Shape the Future of Customer Interaction at Rabobank

Design the future of customer interaction at Rabobank as a Power Platform Agent Maker. Shape intelligent experiences with Copilot Studio and make a real impact on how our customers connect with us.

Build seamless customer journeys as a Power Platform Agent Maker. You will create, orchestrate, and optimize GenAI-driven agents for Rabobank’s conversational channels, ensuring integration across legacy and modern systems. Imagine designing advanced chatbots that help thousands of customers daily, collaborating with experts, and driving innovation in customer experience.

Examples from practice

• Deliver a scalable Copilot Studio agent for customer-facing chat and voicebot channels.
• Implement analytics tooling to monitor and improve agent performance.
• Collaborate in an Agile team to deliver secure, high-quality solutions.

Facts & figures

• Our GenAI agent Robin handles over 10,000 customer interactions monthly.
• More than 49,000 Rabobank colleagues worldwide.

Top 3 responsibilities

• Create and manage Copilot Studio agents with advanced generative orchestration for automated workflows, ensuring scalability and reliability.
• Implement analytics tools to monitor agent performance, improve conversational quality, and drive actionable insights for continuous improvement.
• Coach peers, contribute to technical discussions, and champion best practices in architecture and code quality.

As an Agent Maker, you will design intelligent customer experiences, integrate systems, and drive innovation in conversational AI.

Together we achieve more than alone

By combining the unique qualities of our people, we become an even better bank. We are curious about what you will add to our Conversational AI & CRM team.

"Working with GenAI agents at Rabobank means shaping the future of customer interaction every day."

The colleagues of Conversational AI & CRM are responsible for developing all of Rabobank’s conversational channels. Collaboration is our way of working; as one solution-oriented team within Rabobank. Our culture is open, inclusive, and focused on innovation and continuous improvement.

You & your talent

• Experience with Microsoft Power Platform.
• Experience with Copilot Studio.
• Experience with agent-based automation projects.
• Striving for results.
• Focus on customer.
• Stimulating collaboration.

This is what we offer you

• Gross monthly salary between €4,516 and €6,449 (scale 09)
• Thirteenth month's salary and 8% holiday allowance
• 10% Employee Benefit Budget
• EUR 1,400 development budget per year
• Hybrid working: balance between home and office work (possible for most roles)
• A pension, for which you can set the maximum amount of your personal contribution