Organizational change | business administration internship: content evaluation & user insights

Be part of progress

The organizational transformation in scope for this assignment is called ADM, which stands for ASML Development Model. It is the operating model for Development & Engineering (D&E) and describes how we collaborate across clusters and sectors to develop, build, and integrate our complex machines. Since ADM was introduced in 2018, a large amount of content has been created to support this organizational transformation, such as blueprints, handbook sections, and training materials. In view of our continuous improvement efforts, we want to ensure this content truly supports our users in their daily work.

Your assignment

Your assignment will focus on evaluating the current ADM content using available data and user feedback. You will identify gaps between content and user needs and define actionable insights that help us improve the way we support learning and change.

• Data Exploration: Identify and interpret available data related to ADM content usage and user behavior
• User Research: Conduct interviews and/or surveys to understand user needs and expectations
• User Needs Classification: Use frameworks like the “5 Moments of Need” to categorize user needs
• Gap Analysis: Compare user needs with current content offerings to identify gaps
• Recommendations: Provide practical suggestions to improve content relevance and accessibility
• Impact Evaluation: After implementing improvements, assess their effect using the same data sources

This is a bachelor or master’s internship (not suited for a graduation internship) for a minimum of 5-6 months, minimum 4 days per week (2 days on-site). The start date of this internship is February 2026 (earlier is also possible).

Your profile

To be a fit for this internship, you:

• Are pursuing a master’s degree in one of the following fields: educational science, learning & development, business administration, organizational change, innovation management, communication science, business analytics or data science (with interest in user behavior and content evaluation)
• Are analytical, structured, and curious about learning in complex environments
• Are comfortable conducting interviews and translating insights into actions
• Communicate clearly and work well in a collaborative setting
• Have experience working with data and drawing meaningful conclusions

Other requirements you need to meet:

• You are enrolled at an educational institute for the entire duration of the internship
• Attach your cover letter with a clear motivation why you are interested in this internship assignment in particular
• You need to be located in the Netherlands to perform your internship. In case you are currently living/studying outside of the Netherlands, your CV/motivation letter includes the willingness to relocate
• If you are a non-EU citizen, studying in the Netherlands, your university is willing to sign the documents relevant for doing an internship (i.e., Nuffic agreement)

About ASML

ASML is a leading supplier of lithography equipment, used by the world’s top chipmakers to print microchips that are increasingly powerful, fast and energy efficient. Working at ASML is inspiring, no matter what field you're in. That’s because we push the boundaries of technology: if it’s moving the world forward, chances are, we’re behind it. In fact, we’re probably a part of the electronic device you’re using right now. We’re a global team of more than 32,000 people from 122 different nationalities and counting. Headquartered in Europe’s top tech hub, the Brainport Eindhoven region in the Netherlands, our operations are spread across Europe, Asia and the US.