IT Support Engineer

Keep Carv running, one MacBook at a time.

At Carv, we’re redefining how recruitment teams work through AI that cuts admin and boosts hires. To power this mission, our people rely on world-class tools and secure systems every day. We’re now looking for an IT Support Engineer who’ll be the go-to person for everything IT: from troubleshooting and device setup to system administration and compliance support.

You’ll join a growing team of high performers, ensuring everyone at Carv can work efficiently, securely, and confidently.

What You’ll Do

• Be the first point of contact for IT queries – from MacBook issues to access management.
• Manage and maintain Carv’s hardware fleet (MacOS).
• Administer core platforms like Mosyle, Google Workspace, Slack, Zoom, Notion, and our SaaS ecosystem.
• Oversee user onboarding and offboarding, ensuring smooth and secure access transitions.
• Track and maintain IT asset inventory and documentation.

IT Operations & Security

• Support IT security configurations across devices and systems.
• Help deploy and manage MDM tools (e.g. Mosyle).
• Ensure patching, updates, and access control are consistently applied.
• Assist in implementing and maintaining Carv’s IT compliance initiatives (SOC2, ISO27001, GDPR).

Collaboration & Enablement

• Partner with People Ops to deliver seamless IT onboarding.
• Create internal knowledge base content and IT guides for the wider team.
• Suggest and test improvements to internal IT processes and tools.

Why Join Us?

You’ll be the cornerstone of smooth operations. In other words, the person the entire company trusts to keep things working. At Carv, we move fast and value ownership, curiosity, and attention to detail.

What’s in It for You

• Competitive compensation and stock options.
• MacBook Pro, personal development budget, and modern SaaS toolkit.
• Work with a mission-driven team redefining recruitment through AI.
• Work on something unique.
• Unlimited PTO.
• Hybrid way of working.

Job Requirements

• 2-4 years of experience in IT support, systems administration, or IT operations.
• Solid knowledge of macOS and Google Workspace management.
• Familiarity with MDM systems (e.g., Mosyle).
• Basic understanding of compliance frameworks (SOC2, ISO27001, GDPR).
• Great communicator with a service mindset — approachable and proactive.
• Fluent English.