Workplace Tech Support Engineer

Are you ready to shift into high gear and deliver a world-class, on-site Genius Bar-style support experience? If you thrive on learning new systems and technologies, love the thrill of continuous improvement, and live and breathe customer service - keep reading.

As an In-Office Technical Support Analyst in our Workplace Technology team, you’ll be the front-line “Pit Crew” for Atlassians, ensuring everyone’s tech in the office is running at top speed. This role puts you in the driver’s seat of our in office support team’s IT Support Bar during normal working hours 5 days a week, providing rapid-response support, tuning-up laptop performance, fueling events with some AV expertise, and keeping Atlassians’ daily tech running smoothly.

Atlassian is full of high-octane, hard-working people building cool things for our customers. You’ll join a stellar team supporting the region alongside our L1 Triage team, Remote Support, Collaboration and other Workplace Technology teams… think of us as the pit crew behind every successful lap! You’ll work to hand off tickets from walk up support to other teams, troubleshoot common day-to-day technical issues with mac, windows and mobile devices, and provide in office onboarding support on occasion. As champions for the end user, we’re involved in nearly everything Workplace Technology does and more. You’ll collaborate with teams across Atlassian, from product and engineering to customer support and execs, so every day brings a fresh challenge. In down time, we collaborate with our remote support team to provide world class technical support to Atlassians abroad.

More about our team

Workplace Technology is a dynamic, collaborative, and social team, distributed across the world, always ready to try new things and drive positive change at Atlassian. We share knowledge like a well-oiled crew and offer plenty of opportunities to learn and grow your technical skills. While our primary focus is supporting Atlassians, we’re always ready for the next big project that keeps us on our toes and sharpens our edge. We support the entire organization, from the most casual exec to the newest rookie, ensuring everyone is up to speed from day one. Our world-class self-service onboarding experience gets new starters ready to race. and we’re always on hand for support in their first laps. Most of all, we love seeing our fellow Atlassians get the most out of technology… whether that means fixing a flat (battery), tuning up a process, or rolling out a new tool to help everyone work at record pace.

• Epic customer service skills—think world-class pit crew responsiveness
• A love of helping people and an appetite to learn at full throttle
• Solid skills supporting and troubleshooting MacOS issues both in person and over video calls
• Some familiarity with collaboration tools (Slack, GSuite, Mural, Loom, Confluence etc)
• Experience providing support to executive/c-level stakeholders
• Some experience supporting Windows 10/11
• Some knowledge / experience with JAMF or other MDM solutions
• Experience working with a globally distributed team
• Network infrastructure (particularly cisco equipment)