Customer Support Coordinator

Do you feel grateful to have someone who counts on you? Our people do!

As a Customer Support Coordinator, you will serve as the key customer representative and point of contact for customer enquiries and requests. Your main responsibility is to provide best-in-class customer service from the point of initial contact until successful fulfilment. You will join our service business team in Boxmeer and work in close collaboration with other (service) colleagues.

Your daily to-do list will look a lot like this:

• Engage strongly with customers under your responsibility by proactively communicating throughout the customer journey.
• Identify opportunities to proactively promote services, spare parts, modifications, upgrades, and special offers in line with customer needs.
• Work closely with other (service) colleagues to ensure an aligned approach to the customer.
• Proactively drive customer satisfaction and sales of services and parts, including preparing, conveying, and following up on proposals.
• Collect accurate information and needs of the customer to ensure successful and swift execution of customer requirements, whether technical, commercial, spare parts, complaints, or general enquiries.

Who are we?

We are an international team of problem-solvers, united behind one common goal – to transform the future of food. Our mission is to create a world where quality food is produced sustainably and affordably. As the world leader in advanced food processing solutions, we’re uniquely positioned to make this happen. Having the opportunity is one thing, but turning it into something real is another. To fulfil our mission, we need individuals with diverse perspectives and skills—fresh thinkers with an inner drive to improve themselves and the world around us.

What’s in it for you?

• Freedom to take initiative and make a real impact in a growing global business
• Recognition for your achievements
• Clear objectives and realistic demands
• An environment of trust and respect

What kind of a person are you?

You will recognize in yourself that you:

• Have excellent English skills, both in writing and speaking
• Have the ability to build trust and lasting relationships with customers
• Are a customer- and service-minded self-starter who can manage time effectively and achieve agreed goals
• Have knowledge of customer service processes and ideally have worked in a Sales/Service environment
• Have experience using an ERP, CRM, or field service management system
• Appreciate commercial service and business development

Ready to Make an Impact?

If you’re passionate about Lean thinking and creating a culture of excellence, we’d love to hear from you.

Join us — and be the driving force behind smarter, leaner food production.