Technical Customer Support France

Do you speak French fluently and are you passionate about solving complex problems for a diverse range of customers? Do you want to help ecommerce businesses grow by delivering high-quality technical support? Then this role might be for you!

You’ll be joining our international Support department, which consists of 6 teams supporting 9 markets worldwide. Within this global setup, you’ll be focusing on our French-speaking customers, while also contributing to cross-market projects and support.

We’re an open-minded and collaborative team of Support professionals. We believe Support isn’t just about fixing problems, it’s about setting our customers up for success, and we do this together. We learn from each other, keep things honest and direct, and enjoy the occasional fun moment along the way.

Expect flat hierarchies, room for your ideas, and a team that’s got your back! 💜

Your job

Channable helps online retailers and agencies automate and optimise their product listings across channels like Amazon, Google, Meta, Cdiscount, and more. As a Technical Support Agent, you'll be the first point of contact for customers with questions or issues related to our tool.

We currently support over 2,500 marketing channels, including price comparison sites, affiliate networks, and marketplaces. Our customer base ranges from independent webshop owners to international brands and agencies, each with unique needs. No prior experience with eCommerce tools like product feeds or APIs? No problem! We’ll provide extensive onboarding and training to get you fully up to speed.

Once enrolled, you’ll start on our first-line support, handling incoming tickets, diagnosing issues, resolving them when possible, or escalating to second-line support if needed. Over time, you’ll also contribute to onboarding new customers, translating education materials, and sharing insights that improve our product and processes.

Your main responsibilities

• Handle customer tickets (1st and 2nd line) via email and phone (in French and English).
• Troubleshoot issues related to product feeds, APIs, and marketplace integrations.
• Support onboarding: tool setup for prospects and walkthroughs for new customers.
• Translate customer education materials into French.
• Escalate complex cases to second-line support when needed.
• Share insights with colleagues and the wider company.
• Actively participate in team rituals, hiring, onboarding, and training.
• Continuously learn and grow, both in product knowledge and professional skills.

Your challenges

Channable is a powerful, flexible tool with a wide range of features. Mastering the tool and understanding how our customers use it is key to delivering high-quality support.

You’ll be communicating with both technical and non-technical users, so your ability to adapt your communication style is essential. You'll also need to balance speed, clarity, and customer satisfaction while maintaining ownership from start to finish.

This role offers room to grow. You can take on additional responsibilities, like onboarding new team members, becoming a product area specialist, or supporting global support initiatives beyond the French market.

Who are you?

You're curious, analytical, and great at connecting the dots. You enjoy problem solving and have strong communication skills. You're a team player who thrives in a collaborative environment, while also being self-motivated and capable of working independently. You take pride in helping both customers and colleagues succeed. You thrive in a flexible, fast-moving environment where you're encouraged to bring ideas to the table and take initiative.

Some practical things we expect from you:

• You have excellent French (at least C2 level) and English speaking and writing skills.
• You’re available for at least 4 days/week (32 hours) and can join us in our Utrecht office at least 2 days/week.
• You live in (or close to) Utrecht, or are willing to relocate.
• Any earlier experience with technical support, preferably in IT or eCommerce, is nice to have.

Who are we?

Being part of our team means working with diverse and fun people who trust and help you along the way. Channable was founded 10 years ago in the heart of Utrecht. We are now a strong team of 250+ diverse individuals, representing more than 40 nationalities, and a brand new and vibrant HQ in Utrecht, serving customers all over the globe. We're also operating from other offices including New York City, Berlin, and Aarhus.

Joining Channable means you’re looking for a bit more than just a job. We like spending time with each other, whether in the office, our Channabar, or in one of our internal chats. We’re open-minded and down-to-earth people. We’re super proud that everyone adds their own special spice to Channable’s culture. Diverse as we are, we all share our love for growth, to help, to take ownership, and create an awesome journey together.

What do we do?

Channable is a fast-growing B2B SaaS platform that offers a fully integrated way to market your products online. We empower marketers and online businesses to manage, scale, and optimize their marketing.

What do we offer?

• The salary range based on 40 hours is between gross €2,800 - €2,900 within a clear career and salary structure 💸💸
• 8% holiday allowance - 8% of your yearly salary, which is paid together with the May salary
• Company-wide bonus up to 10% of your annual salary, determined yearly by our founders based on financial planning and targets.
• Annual L&D budget of €1000 to spend on anything you want to learn. You can take full advantage of this to grow professionally.
• Saving for old age - we have a saving scheme for old age which can accrue up to 5% of your monthly salary
• Traveling to our office? No problem, we got you covered (NS Business Card, or €0.23 per km if you decide to use a different means of transport) 🚆
• Work in a beautiful historic and fully renovated office in the heart of Utrecht with a flexible hybrid working policy of minimum 2 days in the office 🏡
• Since you can work from home, we will provide home office supplies 🖥️⌨️
• 26 vacation days + 2 reload days based on 40 hours
• We offer a 3-week-long workcation; and an additional 3 weeks, if you live as an expat in the Netherlands! 🍹
• Flexible working hours: start your day between 8.00 - 10.00 am 🕰️
• Discounted Urban Sports Club subscription
• Free & anonymous access to the OpenUp platform and psychologists. This free service is also available to your family members
• 5 weeks of 100% paid partner leave for new parents
• Certified personal trainer (Kwadwoo) available for 30-minute sessions to improve your training strategy, create a workout plan, or train with you on select business days between 8:00–9:00 am or 17:00–18:00 in our Channagym
• Fresh meals prepared by our Chef and Commis Chef Monday to Thursday, catering to all dietary needs - including vegan, vegetarian, and gluten-free
• Channaweekend: in 2026 we go for a long weekend with all our colleagues from all over the world 💜🔥
• Additional working conditions like massages, in-office bar (Channabar), parties, sports teams, video games, and many more!