Lead - Account Manager

Join Freshworks and Help Shape the Future of Business Software

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

This is an Individual Contributor (IC) role. As an Account Manager at Freshworks, you’ll be responsible for driving sales into existing defined accounts in the Netherlands region. Your accounts will all have strategic importance to the growth of the region. You will collaborate with teams across Freshworks to manage all aspects of the sales process including business development, lead management, qualification, evaluation, and closing. You will advocate multiple Freshworks product lines and as a brand ambassador, you will champion our innovative Software-as-a-Service products to make organisations more productive, efficient and customer-oriented.

Your Role and Responsibilities:

• Along with your manager, define and execute plans for your accounts, and then exceed your sales goals through stakeholder mapping, prospecting, qualifying, and closing opportunities
• Develop and manage your sales pipeline, by assessing and moving many activities simultaneously
• Grow, manage and track customer contact and install base within your accounts
• Act as a guide and strategic partner to your accounts by becoming intimately knowledgeable about their key business challenges
• Partner closely with Customer Success Managers on your accounts in a ‘Pod’ structure with a focus on both retention and growth of the customer portfolio. Leverage insight and product adoption knowledge shared by CSMs to target growth opportunities in your accounts
• Use resources effectively, including MRE, SDR, Pre-Sales, Support, Project Managers and Product Marketing Managers to meet your sales goals
• Provide regular reporting of pipeline and forecasting
• Keep abreast of competition, competitive issues and products
• Participate in team-building and company-growth activities including strategy setting, sales training, marketing efforts and customer care
• Travel to customer locations in support of sales efforts as and when required

Qualifications

• 5+ years of sales experience; preferably in an Account Manager role in a high-velocity software sales environment. Domain knowledge in the field of SaaS, CSM, CRM or ITSM is advantageous
• You have a desire, even an obsession, to bring new teams into the Freshworks world to maximise revenue.
• Showed consistent overachievement of sales goals in a large geographic territory selling a technical product
• Highly driven individual with an execution focus and a strong sense of urgency and a belief in the Freshworks' mission; able to go beyond relationship management
• Customer-oriented, extraordinary communication skills, eagerness to learn and consultancy skills in order to understand our customers and to best support them
• Willing to go the extra mile with a strong work ethic; self-directed and resourceful
• Fluency in English and Dutch is required

Fresh vision. Real impact. Come build it with us.