German Country Manager (32–40 hours)

Are you a great communicator, who understands German culture and who puts the customer first? Then we are looking for you!

As our German Country Manager at JouwWeb, your role will be to continue to localize our tool and communication, and inform, guide and encourage our (potential) customers to use our services via email and social media. We want to empower every customer to build a professional website or webshop they can be proud of. You will be working together with people from different disciplines and other international Country Managers, and you will proactively contribute with initiatives to improve the experience for German-speaking users and to stimulate our growth in Italy. We work data-driven and believe in leveraging technology to work smarter, so you'll have the opportunity to contribute to optimizing our tools and processes.

Why you'll love this job

• You will have a diverse range of tasks that gives you the opportunity to make a big difference for our German-speaking customers

• You are being rewarded with a good salary (€2900–€3500 per month/ 37k-45k per year gross), free pension, and bonus scheme

• You will work in an international team of country managers, all located in Eindhoven, responsible for the success of their own languages.

• During the onboarding you will get to learn everything you need to know about our tool to help German customers use it.

• You'll work in a tech-driven environment where your input on tools, automation, and AI-based improvements is truly valued

• Hybrid working: alternate working from our modern office on Strijp-S Eindhoven, to working from home. You will also be able to find a balance that works well for yourself!

• Personal development opportunities with a budget of 5% of your annual salary - whether you want to improve your tech skills, explore AI, or dive deeper into customer support tools like Zendesk

• Fun team outings

• Fresh fruit & snacks in the office

• Webador is a fast-growing organization (scale-up) that has won the Deloitte Fast 50 award for fastest-growing technology companies for 6 years in a row. You grow with our company. This way you can be sure that your work will look very different in 1 or 2 years and that you have learned a lot in the meantime.

What’s it like to work at Webador?

We're an energetic and close-knit team, and there are now 40 of us. We work together as a team, with a lot of inter-departmental communication. We offer you an environment where you can work on your tasks at your own pace: no phone calls, push notifications, unnecessary meetings, or micromanaging. We do work from home but also enjoy working together in the office regularly and we love to see each other during (voluntary) Friday afternoon drinks and company events.

On a daily basis, what are you working on?

• Help small business owners with creating their website via email and social media

• Continue to localize our tool and content and adapt our communication to our German market

• Identify opportunities to improve our product and the customer experience

• Assist with (online) marketing tasks for the German market

• Create more awareness in German-speaking countries

• Contribute to AI and tech-related projects to enhance the customer journey, improve internal processes, and optimize tools like Zendesk and our chatbot Webby to better understand and support customer needs

A bit about us

Webador is a fast-growing Dutch internet company based in Strijp-S, Eindhoven. Our young and ambitious team has developed an online tool that empowers anyone to create their own professional website or webshop – no web designer necessary. With more than 270,000 enthusiastic customers already subscribed to our professional service, our goal is to help 1 million entrepreneurs create an online presence they can be proud of by 2030. We're truly a technology-driven company. That's part of the reason we've featured in the Deloitte Fast 50, a list of the 50 fastest growing tech companies in the Netherlands, for the past 6 years! Despite our growth, we try to keep our team relatively small and make as much impact as possible individually.

What we’re looking for

• You are fluent in German

• You have a deep understanding of German culture and norms

• English is our working language. No Dutch required

• You have at least 1 year of experience in a support/communication role or a related field (a related degree is a plus)

• You are a great communicator (written and verbally)

• You have the ability to listen to customers and proactively suggest improvements for the German market

• You are into tech, curious about AI, and love making workflows smoother and smarter

• You are a team player

Are you the German Country Manager we’re looking for, and are you available for at least 32 hours a week? We want to hear from you!

Do you have any questions about this vacancy? Please contact our localisation teamlead Nicole (nicole @jouwweb.nl).