IT PLM Business Process Analyst – SAP PLM

Be part of progress

As IT PLM Business Process Analyst – SAP PLM you work as part of a team of application engineer specialists, focusing on the design and implementation of technical solutions in support of customer needs (in- and outside of IT). You'll generally work within one or multiple teams in a Release Train. You'll execute the most complex tasks to build new solutions in line with industry standards.

Role and responsibilities

As IT PLM Business Process Analyst you'll understand the application software roadmap and oversee the larger system. You support and signal problems on the level of the Agile Release Train and act as a mentor for colleagues to explain problems and solutions. As IT PLM Business Process Analyst – SAP PLM, you’ll:

• Support roadmap to facilitate application software development and ensure the development work is prioritized in line with business requirements. Plan major changes in close consultation with other IT competences and IT teams.
• Collect existing business requirements using a variety of methods such as interviews, document analysis, and workflow analysis to express requirements clearly and succinctly. Escalate issues to stakeholders or higher levels. Document "as is" and "to be" processes and describe the changes required to migrate to the "to be" capability to record accurately the change required.
• Produce multiple concepts and prototypes to design digital products and services. Discuss and recommend technical developments to improve quality of the website, portal, applications software, and support infrastructure to better meet users’ needs.
• Design, select, implement and support solutions in line with industry best practice and provide a third-line point of escalation for appropriate solutions. Commit on targets, cost and result. Solve escalated multiple complex problems or incidents and formulate alternative solutions. List potential solutions for issues or requirements and provide well-based advice to business on preferred solution.
• Independently perform solution tests and monitor, diagnose and correct issues.
• Ensure availability of the services provided in cooperation with colleagues from other IT specialty areas. Support data-driven analysis to identify opportunities for product or service improvement.
• Define straightforward control measures on Information Security (e.g., encryption), Data Management (build, maintain and govern the liability of the trusted dataset), Business Continuity (e.g., back-up recovery) and Regulatory Compliancy (e.g., review privacy, retention, SOX). Propose solutions to Security Experts about security risks or problems.
• Act as a mentor and contribute actively to competence development.
• Act as regional operational business partner supporting business in efficiently executing their business processes, including supporting them in defining IT improvement. Provide support to regional key users for incidents and questions, including if required escalation to IT support partners and vendors. Provide support to global and regional project initiatives; from design review through testing and deployment, including training.

Education and experience

To help us tackle the technical challenges we face, you’ll need experience working on High Tech products and with complex processes. As IT PLM Business Process Analyst – SAP PLM, you'll:

• Be an experienced IT Applications Engineering professional with relevant background (e.g. information technology, computer science, or other).
• Have a Master degree or equivalent thinking and working level, with thorough work experience in IT applications development.
• Require extensive knowledge, built on a deep understanding of the theoretical concepts and principles and their context and how to apply this in different domains, like SAP/ERP, PLM, Integration/Middleware/Automation, UX design and/or other IT applications/software development technologies.

Skills

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems. To thrive in this job, you’ll need the following skills:

• Fluency in English
• Highly motivated team player with excellent communication skills
• Ability to motivate and lead a team
• Flexible, open-minded, and able to work in a challenging, dynamic environment

Diversity and inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

About Us

ASML is a leading supplier of lithography equipment, used by the world’s top chipmakers to print microchips that are increasingly powerful, fast and energy efficient. Working at ASML is inspiring, no matter what field you're in. That’s because we push the boundaries of technology: if it’s moving the world forward, chances are, we’re behind it. In fact, we’re probably a part of the electronic device you’re using right now.

We’re a global team of more than 32,000 people from 122 different nationalities and counting. Headquartered in Europe’s top tech hub, the Brainport Eindhoven region in the Netherlands, our operations are spread across Europe, Asia and the US.