Onsite Experience Lead EMEA (f/m/d)

Discover Patagonia’s Mission and Join Our Team

Patagonia is an outdoor apparel company founded in 1973. At a time when all life on earth is under threat of extinction, we aim to use the resources we have—our business, our investments, our voice and our imagination—to influence changes needed to protect our planet. A registered B Corporation and founding member of 1% for the Planet, Patagonia is recognized internationally for its commitment to product quality and environmental activism, contributing over $145 million in grants and in-kind donations to thousands of grassroots environmental groups around the world.

Your role:

We are in business to save our home planet. Your role will contribute to this purpose by managing and elevating the EMEA digital site experience with the aim to deliver against brand awareness and revenue goals through customer engagement, conversion, and retention.

Main tasks:

• User Experience Roadmap Delivery: In close collaboration with Global and EMEA teams, co-build an EMEA UX Roadmap aligned with platform capabilities, company purpose, and business priorities. Scope, prioritize and lead onsite enhancement projects and guide the team with sprint planning and features implementation. Communicate UX enhancements updates and performance to the broader organization.

• Experimentation, A/B testing & Insights: Deliver and develop the onsite experimentation strategy and program from backlog management to results analysis and recommendations. In collaboration with the Digital Analytics team, foster data-driven decision-making processes by using analytics tools and data insights to identify actionable, impactful, and scalable enhancements, prioritize opportunities and measure performance.

• Cross-team advisory and stakeholders management: Facilitate the exploration, scoping and delivery of new functionalities and technical integrations for cross-team larger strategic projects (Operational efficiency, SEO tech, Merchandising, CRM, etc.). Interface with cross-functional stakeholders to keep projects on schedule and lead change management.

• Platform management & Tech Stack enhancement: Optimize the eCommerce third party landscape for prioritized business needs through benchmark research, vendor relationship management and enablement of relevant site tools capabilities. Supervise system configuration changes with eCommerce platform and facilitation of tools usage.

• Website Operational Stability: Ensure a seamless customer experience by supervising platforms stability processes and execution. Support the Onsite Operations Coordinator with issue escalation and resolution processes. Ensure team resilience via consistent creation and maintenance of SOPs and documentation.

What we’re looking for:

• An inclusive mindset.

• Minimum 3-5 years of work experience in eCommerce or digital product environment.

• Proficiency with collaborative project delivery - comfortable influencing across international teams and leading projects involving multiple stakeholders, ability to translate technical requirements into business cases and vice versa for a wide range of audiences.

• Full understanding of user experience principles – experience with leading UX / CRO initiatives.

• Full understanding of A/B testing frameworks and experimentation principles – experience with designing, launching, and evaluating tests.

• Full understanding of Third-Party Tools landscape in eCommerce – experience with vendor relationships management and vendor selection.

• Proficiency with web analytics and user behavior tools – experience with building dashboards and surfacing insights within eCommerce funnel.

• Data-driven mindset with proficiency in interpreting quantitative and qualitative data to drive decisions.

• Understanding of QA and release management practices.

• Strong organizational, prioritization, problem-solving and stakeholder management skills.

• Experience with Salesforce Commerce Cloud, or comparable eCommerce platform.

• Fluency in English; additional European languages are a plus.

• A love of the outdoors.

• A passion for saving our home planet and making a positive impact through your work.

It’s a plus if you also have the following:

• Team management experience.

Other important details:

• This is a full-time position based in Amsterdam.

• We have a hybrid work model, working from home for maximum 3 days per week.

• We strive to make unbiased decisions and to offer a great experience to every person who applies for a role at Patagonia. Our interviews include standardized questions that focus on the aspects that are important for success in the role. For this role there will also be a practical assignment, where you can showcase your skills.

• To find out more about what we offer our employees: https://eu.patagonia.com/nl/en/what-we-offer

At Patagonia, we commit to becoming an anti-racist company that leads by example. This means doing the work to be inclusive and equitable, across all aspects of our business.

Every person who applies to join Patagonia receives equal employment opportunities, and we value a welcoming environment where each member of our EMEA team feels included, respected and empowered, regardless of their race, color, religion, gender, gender identity or expression, sexual orientation, civil status, national origin, disability or age.

At Patagonia, we strive to have inclusive representation within our organization and embrace a diverse mix of talent to contribute to our culture. We actively seek applications from Black and People of Color (BPOC) and other underrepresented groups.

As we are in business to save our home planet, we can only do this together.

Please make sure that your CV and cover letter are in English.

Disclaimer for recruitment agencies: Thanks for your interest in supporting us for this role, but we don’t accept unsolicited CVs from recruitment agencies.