Senior Specialist Account Operations

Join adidas as a Senior Specialist Account Operations

Purpose & Overall Relevance for the Organization:

• To support the Key Account business in order to achieve sales & profitability objectives
• To support the Senior Manager Account Operations in order to achieve departmental goals

Key Responsibilities:

• Creation and conversion of orderbook – communication of product availability and managing deliveries
• Communication with the Senior Key Account Managers in order to plan and develop the Key Account Management processes
• Reviewing customer requirements in consultation with the Senior Key Account Managers and working together to define the respective service level
• Customer relationship building in order to discuss current topics and gain greater insight into the organisations and business requirements of these customers
• Internal adidas collaboration (e.g. Supply Chain Mgmt/Distribution Centres) to improve current service levels
• Providing the Senior Manager Account Operations with support in projects and workshops with a view to achieving departmental goals
• Working as a key user and/or tester in system- and process-based IT projects, as well as updating and adapting the test scenarios

Key Relationships:

• Internal Direct Account Team: Sales, Marketing, Finance
• Internal (adidas): Supply Chain Management, Area Distribution Centres
• External (Foot Locker Europe): Operations, Planners & Buyers

Knowledge, Skills and Abilities:

• Strong conflict management capabilities and excellent communication skills
• Process-oriented mindset
• Highly customer-oriented and cost-oriented approach
• Excellent working knowledge of MS Office (Excel) & SAP
• Fluency in English (written and verbal)

Requisite Education and Experience / Minimum Qualifications:

• 2 years’ experience of providing customer support in the field of customer service, sales or logistics

AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.

• COURAGE: Speak up when you see an opportunity; step up when you see a need.
• OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.
• INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
• TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
• INTEGRITY: Play by the rules. Hold yourself and others accountable to our company’s standards.
• RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.

At adidas, we strongly believe that embedding diversity, equity, and inclusion (DEI) into our culture and talent processes gives our employees a sense of belonging and our brand a real competitive advantage.

– Culture Starts With People, It Starts With You –

By recruiting talent and developing our people to reflect the rich diversity of our consumers and communities, we foster a culture of inclusion that engages our employees and authentically connects our brand with our consumers.