Senior Specialist Cyber Customer Identity

Join our Customer Identity practice and lead transformational Customer Identity programs for our clients through your ambition and expertise in Customer Identity at Deloitte.

What impact will you make?

As a Senior Manager in Customer Identity, you lead complex transformation programs aimed at improving customer user experience through first-class customer identity capabilities. You understand the complex challenges our clients face and are able to design and implement forward-thinking solutions through your deep expertise. Additionally, you take a leading role in the continuous development of our Cyber Identity team through business development, coaching, and knowledge sharing.

How do you do this?

• Shape and develop market propositions related to Customer Identity and Access Management (CIAM), identifying new opportunities, crafting an effective go-to-market strategy, and proactively connecting with adjacent disciplines within Deloitte;
• Proactively build strong relationships with senior client stakeholders, understand their business challenges, and connect these with CIAM solutions;
• Provide thought leadership in the field of CIAM, working closely with our clients to understand their needs and design tailored solutions;
• Lead CIAM advisory and implementation assignments, helping clients realize business benefits through market-leading CIAM technologies;
• Lead teams to deliver exceptional client service and foster a collaborative environment that inspires creative and innovative solutions;
• Coach team members on professional skills, customer identity, industry knowledge, commercial development, and strategic thinking.

What’s in it for you?

• Profit sharing on top of a fixed salary.
• Continuous growth with our development program.
• Reimbursement for setting up your home office ergonomically and an internet allowance.
• Part-time (32 hours) or full-time (40 hours) work options.
• Flexible working hours, allowing you to manage your own schedule.
• 26 vacation days per year for a full-time position, with the option to purchase additional days.
• Exchange 3 national holidays for 3 non-national holidays, if desired.
• A good mobility scheme: choose from options like a lease car, public transport, a cash budget, or a combination.
• A laptop and iPhone, with the iPhone available for private use.
• A time-for-time arrangement, using extra hours worked at times that matter to you.
• A pension scheme with only a 2% personal contribution.
• Option to participate in the collective health insurance scheme.
• Tax-advantaged options like corporate fitness, purchasing a bike against gross salary, or leasing a bike.
• Access to 55 hours of babysitting services per calendar year for children 12 years or younger.
• A monthly budget for flexible benefits like extra vacation days or financing a bike plan.
• Six weeks of fully paid parental leave for traditional and rainbow families.

Be the true you

• Proven experience in developing commercial propositions and go-to-market strategies, successfully attracting new clients and increasing market share within the CIAM domain.
• Expertise in analyzing market trends and customer needs to formulate innovative and competitive propositions aligned with the organization's strategic objectives.
• Proven professional experience in CIAM, focusing on customer-centric solutions;
• Deep knowledge of CIAM concepts (e.g., identity proofing, progressive profiling, authentication) and related processes;
• Experience with market-leading CIAM solutions such as Okta/Auth0, Ping/ForgeRock, preferably with proven implementation experience;
• Strong understanding of relevant legislation, such as GDPR, NIS2, PSD3;
• Excellent leadership skills with the ability to manage diverse teams, inspire them, and drive commercial success;
• Strong communication skills, with the ability to convey complex technical issues to non-technical stakeholders;
• Strong interpersonal skills and the ability to develop relationships with clients and team members from diverse backgrounds;

(W)here

You will work with around 50 dedicated and enthusiastic colleagues within the Cyber Privacy & Trust team, part of Deloitte Technology & Transformation. Our team advises organizations on responsibly processing personal data while also advising them on the opportunities this data offers their organization, considering internal interests, legal requirements, and public opinion. We are a close-knit and diverse team that believes in the importance of continuous personal development and supporting each other in this. At Deloitte, we work hybrid, optimally combining working from home, at the client, and in the office.

Connect your future to Deloitte

We are curious about who you are and how you differ from others. At Deloitte, we believe that our differences contribute to the best results for our clients. Introduce yourself and apply for this position.