Customer Quality Representative

Join ADM as a Customer Quality Representative

Job Summary:

The Customer Quality Representative within the Quality Center of Excellence platform will act as the liaison between customers and internal departments such as manufacturing sites and warehouses on all relevant quality‐related matters. The Customer Quality Representative role is an experienced role within the Customer Quality team. This role provides quality‐based support for the ADM commercial, sales, customer service and production teams. The expectation is to provide support for Customer Quality specialists, collaborate with Product Stewards on more complex requests and address issues on day‐to‐day activities ensuring growth and knowledge within the team. Direct interaction with existing and potential ADM customers is expected. Participation is required to define, develop, and implement improvements within the supported business units to meet best in class production quality and food safety expectations. Role responsibilities will increase in complexity as knowledge and understanding is gained at product and service levels. This position reports to the Customer Quality Manager.

Essential Job Functions:

• Provide global quality support for ADM CoE BU associated products
• Handle incoming quality requests from customers, end users and sales managers with an aim towards a high level of customer satisfaction
• Liaise between customers and internal departments as applicable on all relevant quality related matters
• Identify and manage risks in cooperation with plant quality department, as well as food and feed safety managers, understanding established risk assessments
• Communicate with customer base on all facets of quality and food safety details including, but not limited to, product specifications, analytical details, questionnaires, applications, food safety plans and product quality issues
• Document any customer complaints, and act as liaison with Business Managers, General Managers, Research, Operations, Legal and Regulatory to take required course of action; communicate with customer to ensure full resolution of complaint, including final letter to customer
• Participate in customer audits as needed
• Assist Product Stewards, business, and sales managers with relevant projects
• Master information systems as needed to effectively perform tasks
• Respond to customer requests for standard/non‐standard documentation and questionnaires as needed

Job Qualifications:

• Bachelor’s degree required, in a science discipline preferred
• Minimum of 3 years with quality or technical related experience preferred
• Ability to understand technical properties and functionality of ingredients
• Strong organizational skills, including excellent written and verbal communication skills
• Developed interpersonal techniques, customer focused
• Ability to prioritize and work independently with minimal supervision; effectively plan, organize, and execute own activities​​​

Our offer:

• You can connect what you do with the positive impact that ADM has on the future of the food industry
• ADM truly cares for its employees, and provides great support, in particular in times of crisis via our ADM Cares volunteering program but also our Employee assistance program via an external provider.
• There is room for innovative thinking, knowledge sharing (internationally), creating fun projects to make work more interesting
• Yes, we offer flex work! Our hybrid model allows for 2 days home office per week incl workplace budget. On your offices days you can connect with peers from other business units in our Social (game) Area.
• A diverse set of benefits such as mentoring programs, language course app, fitness incentives, and many more depending on your location of work.

#IncludingYou

Diversity, equity, inclusion and belonging are cornerstones of ADM’s efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments — environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.

About ADM

At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over.