Customer Service Representative

Customer Service Representative Opportunity

The Role

In your role as Customer Support Representative you will be responsible to manage and process all assigned customer purchase orders in a timely and accurate manner.

Responsibilities

• Act as a single point of contact for customers and our international sales organization assigned to you with regards to all order related matters;
• Establish key client relationships in order to improve customer satisfaction;
• Correctly and efficiently process and manage all purchase orders into sales orders through JDE following contractual agreements and internal guidelines;
• Ensure that all order related data is well maintained in JDE and other supporting systems and departments within ADM;
• Manage and monitor progress of sales orders and proactively communicate to customers and/or sales organization;
• Prepare and apply for shipping and export documents, both internal as well as with governmental bodies, and third parties;
• Manage the complete international shipping process ensuring that specific customer requirements are followed;
• Determine and prepare required export, transport and billing documents to secure a smooth and problem free shipment;
• Proactive communication and interaction with all departments and third parties. Escalate to manager whenever needed;
• Support credit control/collection;
• Act as backup for your direct and indirect colleagues in case of absence, illness and holiday.

Qualifications and experience

• Bachelor degree in Business administration, Sales-Commercial, Logistics or Supply Chain (or level gained through experience);
• Minimum of 3 years’ experience within sales support or customer service;
• Experience with customer relations in an international B2B market and food industry;
• Experience with international payment terms, customs and incoterms;
• Experience in export and document handling is a big plus;
• Demonstrated knowledge and understanding of an ERP system and Excel;
• Fluent in English both written and verbally is a must;
• Fluent in Dutch both written and verbally is a plus;
• Fluent in German both written and verbally is a plus;
• Good communication and customer service skills with the ability to communicate effectively via e-mail and phone is a must.

The candidate

• Work accurately; be proactive and detail-oriented;
• Problem-solving mentality in accordance with internal processes and existing agreements;
• High work standards and ability to work under pressure;
• Understanding of different cultures and action accordingly;
• Ability to work independently as well as in a team;
• Display an enthusiastic, professional and customer focused approach.

About ADM

At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over.