Manager verkoopondersteuning

Bij ABB helpen we industrieën om voorop te blijven lopen – efficiënter en duurzamer. Hier is vooruitgang een verwachting - voor jou, je team en de wereld. Als wereldwijde marktleider geven we je wat je nodig hebt om het waar te maken. Het zal niet altijd gemakkelijk zijn, groeien vergt doorzettingsvermogen. Maar bij ABB sta je er nooit alleen voor. Run what runs the world.

Deze functie rapporteert aan: Sales Manager

As the Sales Operations Manager for Instrumentation in the Western Europe, the Middle East, and Africa region, you will play a critical role in leading and optimizing sales processes across multiple countries. Your primary focus will be to drive sales automation, enhance operational efficiency, and improve data quality to support strategic decision-making. You will work closely with Local Sales Units (LSUs), the regional sales team, and global functions to align and standardize sales operations across the region.

Key responsibilities

• Driving the adoption and optimization of sales automation tools and processes to improve productivity and streamline workflows across the Instrumentation business in the region.
• Enhancing and standardizing the TOA (Terms of Agreement / Terms of Approval) process across all Western Europe, the Middle East, and Africa countries, ensuring it is consistent, efficient, and aligned with regional goals.
• Working closely with key stakeholders to improve the quality, consistency, and completeness of sales and customer data, with a particular focus on the Industry Segment.
• Collaborating with Sales Operations Managers in each Local Sales Unit (LSU) to implement regional programs and ensure their successful execution at the local level.
• Developing and deploying standardized Salesforce (SFDC) dashboards and reports, enabling all Western Europe, the Middle East, and Africa countries to track performance using consistent KPIs and data views.
• Strengthening collaboration with the Customer Operations Team (COT), improving communication and alignment to support a seamless sales-to-delivery process and enhance the overall customer experience.
• Leading efforts to harmonize core sales operations processes across all LSUs in the region, promoting best practices and driving operational excellence.

Key requirements

• Solid experience in sales operations and sales, ideally within an industrial or instrumentation environment.
• Familiarity with Salesforce (SFDC) and other CRM or BI tools, and demonstrated ability to lead cross-functional and cross-country initiatives.
• Analytical mindset and a strong focus on data quality and process improvement.
• Collaboration and communication skills to build strong relationships across teams and regions.
• Fluency in English is essential; additional language skills are a valuable asset.

Wij waarderen mensen met verschillende achtergronden. Zou dit jouw verhaal kunnen zijn? Solliciteer vandaag nog of ga naar www.abb.com om meer over ons te lezen en meer te weten te komen over de impact van onze oplossingen over de hele wereld.