Internship - Global Customer Care Team - Outerloop Activation

Internship – Global Customer Care Team – Outerloop Activation at HEINEKEN

“Utilizing real-life data to improve customer experience has helped me get an end-to-end view of HEINEKEN as a company”

The internship

Are you a data-oriented student in business analytics, industrial engineering, business engineering or similar?

Would you like to design a process where you can guide others on how to utilize the existing data?

In this internship in the Global Customer Care team, you’ll be working on “Outerloop Activation”. As part of our Voice of Customer program, we have over a million data points collected from our real-life customers in over 60 countries: the bars, the supermarkets, the distributors, the café’s. Your role is to create an end-to-end process for colleagues in these countries so they can better understand the data, use it in workshops you’ll structure and then implement it and share it with others.

Main responsibilities:

• Create a dashboard and playbook to guide OpCo’s on how to understand the data they have collected
• Design a workshop where they can utilize this data to prioritize which projects to work on
• Improve the existing project sharing practices: knowledge management and communication plan
• Create an award competition with relevant KPI’s to motivate different countries to compete
• Support the team on existing user adoption project for monitoring

You’ll be working closely with the Global Customer Care team, mainly the Voice of the Customer team.

During your internship you will get the opportunity to get to know HEINEKEN as a company, also outside your department. We give you the trust and freedom, so you can work like a real entrepreneur. We like to bring the outside world inside and therefore we embrace new, fresh ideas with enthusiasm. Of course always with the guidance that is right for you.

The department

The VoC Team works very cross functional, we are part of Global Supply Chain and at the same time work closely together with Global Sales as VoC is part of the Customer Centricity framework. We are a team of 4 people working on VoC to support live OpCos, implement and improve the capability to drive customer value.

The terms of employment

• Your starting date is 1 September 2025
• The internship is fulltime
• The duration of the internship is 6 months
• It is a practice-oriented internship
• You will be based in Schiphol and Amsterdam, de Pijp
• During your internship, you have the flexibility to work in a hybrid set up, 3 days from the office and 2 days from home
• You will receive an internship fee of €650 gross pm based on 40 hours per week
• You will enjoy 2 vacation days per month (based on fulltime)
• If you do not have a student OV product, your commuting expenses will be fully reimbursed

The unique you!

• WO education: data oriented, preferably studying business analytics, industrial engineering, business engineering or similar
• Passion for customer experience and process design
• Independent, strong communication and interpersonal skills

We believe that everyone has unique talents and are therefore looking for you!

Conditions of HEINEKEN

1. You are enrolled at an educational institution.
   1. In the case of non-EU nationality, you must be registered as an intern with a Dutch educational institution, from which we receive proof of enrollment for the current academic year from you.
   2. In case of EU nationality, you may also be registered as an intern at educational institutions outside the EU.
2. Living in the Netherlands during internship (HEINEKEN does not facilitate housing).

Working at HEINEKEN

Every day we work with pride on our great products that you have certainly had in your hand at a party, during a work meeting or at home on the couch. HEINEKEN is much more than just beer. What about brands like Heineken 0.0, Apple Bandit, Amstel Radler and Birra Moretti. We actively work to create a pleasant work environment where everyone feels respected and has equal opportunities. Your personality, knowledge and skills are the success of our organization.

Job Segment: Outside Sales, Supply Chain, Industrial Engineer, Network, Customer Service, Sales, Operations, Engineering, Technology