Wholesale Operational Manager

Hunkemöller is looking for a new Wholesale Operational Manager. As the Operational Lead, you are responsible to streamline the daily operations for the wholesale and franchise partners.

YOUR TASKS

You will coach and lead a team of 6 reports to achieve ambitious goals together, while servicing our valued online partners such as Zalando, About You, Boozt, Nordstrom. Besides our online partners you are also in charge of our growing franchise team, ensuring smooth operations from Greece all the way to Saudi Arabia and India. Our third party division (marketplaces, concessions, wholesale, and franchise) is a fast growing division of Hunkemöller and this is an exciting opportunity to revolutionize the ways of working and best practices. The role will be critical to this growing division and aggressive 5 year plans.

The job responsibilities will include:

• Ensuring smooth day to day operations with regards to our partners’ deliveries and needs.
• Identifying and improving processes to achieve operational excellence.
• Close cooperation with Logistics and Export teams to achieve SLAs regarding order management.
• Close cooperation with Finance department to support order to cash process and work on ad-hoc requests such as credit notes.
• Ensuring SLAs set by customers such as Zalando are met, and reduce any fines or chargebacks.
• Aligning on all product categories‘ cancellations and changes, supporting on system updates and informing partners pro-actively.
• Leading and coaching a team of 6 direct reports.

Key Attributes / Skills:

• +5 years’ experience in a similar role, ideally in supply chain/operations in a wholesale environment.
• Experience leading and coaching a young and dynamic team.
• Intermediate to advanced Microsoft Excel skills.
• Advanced knowledge of ERP systems (preferably SAP).
• You have an entrepreneurial mindset to push a relatively new department forward.
• You are service oriented and strive for the best customer satisfaction.
• Strong communication skills to ensure efficient and clear messaging to our partners and internal stakeholders.
• Skilled in executing manual processes while adapting to evolving business needs.

Benefits:

• 25 Days of Annual Leave: As a full-time employee, you will receive 25 days of paid holiday each year, with the flexibility to buy or sell up to 4 additional days to meet personal needs.
• Hybrid Work Model: We offer a flexible hybrid work environment, enabling you to seamlessly balance office and remote work to enhance productivity and work-life balance.
• Work From Abroad: Take advantage of the opportunity to work remotely from abroad for up to 2 weeks annually.
• International Work Environment: Join a dynamic, global team that fosters collaboration and cultural diversity, providing you with a rich and inclusive professional experience.
• Partial Travel Allowance: Benefit from a partial travel allowance to support your commuting costs, ensuring your journey to and from work is more affordable.
• Hunkemöller Academy: Gain access to our Hunkemöller Academy, offering a wide range of professional development programs to support your career growth and skill enhancement.
• Employee Discounts: Enjoy a 25% discount on all company products, allowing you to access our offerings at a reduced price.

We are digitally driven and powered by data; a simple statement yet fundamental to the success of any retail organization. Retail leadership will be about creating a World-Class shopping experience for our customers whatever the channel or journey either digital or in store.