Front Office Manager

Hilton The Hague cerca un Front Office Manager!

Hilton The Hague is looking for a Front Office Manager!

Are you ready to take the next step and grow into the role of Front Office Manager? Do you thrive in an environment where no two days are the same? Then this might be the role for you.

As Front Office Manager, you oversee the daily operations of the Front Office. You continuously strive to provide our guests with the best service and act as an inspiring and motivating leader for the team.

As Front Office Manager, you are responsible for:

• Evaluating guest satisfaction with a focus on continuous improvement.
• Ensuring that regular and VIP guests are recognized and that the team promotes the Hilton Honors loyalty program.
• Supporting and assisting the team in handling complaints with a solution-oriented mindset.
• Maximizing revenue through cross- and upselling.
• Setting targets for the Front Office.
• Creating and approving work schedules.
• Managing the budget, administrative, and financial processes of the Front Office.
• Ensuring the team is up to date on hotel information and the local area.
• Maintaining good communication with all departments within the hotel.
• Attending management and operational meetings when necessary.
• Ensuring that the Front Office Team meets standards and procedures and represents them consistently.
• Conducting interviews during the recruitment of new team members.
• Overseeing the onboarding process of new team members and focusing on training and development of the team.

For the role of Front Office Manager, we are looking for:

• At least 2 years of experience in a similar role – preferably in a 4- or 5-star hotel
• Fluency in English, both spoken and written; Dutch is a plus
• Commercial awareness and a proactive sales mindset
• Commitment to delivering a high level of guest service
• Excellent leadership skills and a lead-by-example attitude

What you can expect:

• A salary in scale 9
• Full-time contract with development opportunities, a personal development plan, and coaching
• Employee discounts on stays at Hilton Worldwide through the international Go Hilton travel program
• Travel allowance from 5 km
• Annual team outings, staff parties, and monthly team member forums