Customer Growth Representative - German Speaking

At Mollie, we are excited to offer a fantastic opportunity for you to join our newly established Customer Growth team. Are you a proactive, results-driven professional ready to help grow our customer base through strategic upsell and cross-sell initiatives?

Your opportunity
As part of the Customer Growth team, your mission is to drive growth within our existing customer base by proactively engaging with customers in the midmarket segments. In this strategic role, you will identify upsell and cross-sell opportunities—particularly with Mollie’s alternative payment methods (APMs) and new product offerings. You’ll play a crucial role in helping customers expand their use of Mollie’s products, enabling their business growth and driving revenue for Mollie while positioning us as a trusted partner in their success.

Your Responsibilities:

• Drive proactive engagement with the mid market customers to introduce and upsell new products like Klarna, Billie, Credit Card, Mollie Capital, Mollie Terminal, and business accounts.
• Build strong relationships with customers, positioning Mollie as a partner in their business growth.
• Identify upsell and cross-sell opportunities by understanding each customer’s unique needs and introducing relevant solutions.
• Collaborate cross-functionally with Customer Success, Product, and Support teams to align on customer growth strategies and ensure seamless handovers.
• Utilize CRM insights to create personalized recommendations for customer growth and increased product adoption.
• Set and achieve ambitious growth targets by expanding the range of Mollie products and services each customer utilizes.

What we’re looking for:

• A growth-oriented professional with a proactive mindset who excels at identifying and presenting opportunities that align with both customer and company goals.
• 3+ years of experience in Customer Growth, Business Development, or a related commercial role, ideally within a SaaS or fintech environment.
• Proven ability to upsell and cross-sell products, with a strong track record of achieving and exceeding growth targets.
• Excellent relationship-building skills, with the ability to communicate effectively with customers and internal teams.
• A proactive mindset, with the ability to anticipate customer needs and present solutions that drive both customer and company growth.
• Experience with CRM tools (e.g., Salesforce, HubSpot) to manage your pipeline and track customer interactions.
• A passion for growth and a customer-first approach to finding solutions.
• Fluency in German and English is required.

What we offer:

• The opportunity to be part of a newly formed, high-impact Customer Growth team driving Mollie’s growth in key customer segments.
• A fast-paced, dynamic working environment with clear paths for professional development.
• A collaborative team culture where your contributions directly impact Mollie’s success and our customers' growth.
• The chance to work with some of the most innovative customers in the market, helping them achieve their business goals.

Benefits

• 20 days working from abroad: Enjoy the flexibility to work from abroad for 20 days a year (excl high risk countries)
• Wellbeing Budget: Enjoy €60 per month net towards taking care of yourself.
• Lifestyle and Health Support: Reach out for coaching and support whenever you need it via OpenUp.
• 26 holiday days: Time to relax. Plus an extra 2 days off in between 27 and 31 December!
• Commute options: Receive an NS Business Card and participate in our bike lease plan
• Birthday off: It’s your special day! Why spend it at the office?
• WFH Equipment Budget: One off budget of €400 for our new hires.
• Hybrid working: With WFH & Internet allowance at €60 a month.
• Discounted Lunch: Hot and cold meals plus snacks available each day for less than €4 and only pay when you use the service!
• Health Insurance: Insure with ONVZ or receive €125 net towards your own insurance.
• Annual Mollieverse event: All Mollies get together, connect and have fun.