Credit & Collections Analyst, German Speaking

Credit & Collections Analyst, German Speaking

The person will supports several post-sales functions, including but not limited to answering inbound phone calls and e-mails, handling billing inquiries, reminders sending, follow up payments and communicate and coordinate with various departments within the company to ensure customer requests are handled appropriately and in a timely manner.

This person must be able to build strong business relationship with their cross function groups and be a key team player in the management of the customers' accounts. He/ she will need to produce ad-hoc collection status reports whenever necessary.

Responsibilities:

• Diligent and strategic follow up of collections
• Effective monitoring of key customers and activities
• Owns and resolves incoming customer inquiries regarding invoicing, contract management, license provisioning, as well as account cancellations and reductions
• Diffuses and resolves escalated internal and external customer situations. Handles issues in the best interest of both customer and company
• Keeps accurate and detailed records of inquiries and all customer comments
• Communicates and coordinates with internal departments
• Promotes customer loyalty – makes save offers to customers who want to cancel/reduce and directs customers to appropriate material to improve customer value
• Suggests improvements to management team

Required Skills:

• Bachelor degree in Business or Accounting
• Excellent communication (written and verbal) skills, German (native) and English speaking particularly.
• Good customer relationship skills to manage a variety of customer interactions
• Demonstrated initiative
• Ability to work independently
• Ability to excel in a fast growing/fast paced environment delivering accuracy while managing to deadlines
• Thrives in a team environment
• Able to use Microsoft suite of tools effectively
• Knowledge of salesforce.com application is a plus
• AR collection experience is a plus

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