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Keeping the customer at the heart of everything we do. Our passionate and driven Customer Relations team is committed to creating innovative and delightful experiences, on top of our award-winning customer-centric foundation.
As Team Lead, you’ll guide and inspire a team of enthusiastic customer care agents, working within the framework set by our Manager Operations. Your mission? To ensure operational excellence while nurturing a high-performing, customer-obsessed team. You’ll monitor KPIs like productivity, presence, turnover, and SLA performance, but your real focus lies in people—developing talent, fostering motivation, and leading with empathy and clarity.
What You’ll Do
You are a natural leader—calm under pressure, high on energy, and low on ego. You care deeply about people, listen actively, and bring a sense of humor and heart to everything you do.
Additionally, you have:
Apply today and begin your journey toward becoming the best in class—both as a leader and as a person.
You are about to take an exciting step into your journey with us.
''We're not here to sell you beauty, we are here to make you feel good''
We are a Dutch brand with a focus on international expansion. Our ambition is to grow sustainably and become the number one global luxury brand in cosmetics. The first stand-alone store was opened in 2000 at Amsterdams’s Kalverstraat. Today, Rituals operates in more than 730 stores…
''We're not here to sell you beauty, we are here to make you feel good''
We are a Dutch brand with a focus on international expansion. Our ambition is to grow sustainably and become the number one global luxury brand in cosmetics. The first stand-alone store was opened in 2000 at Amsterdams’s Kalverstraat. Today, Rituals operates in more than 730 stores across 29 countries throughout Europe, Asia, Middle East and the Americas/ North and South America; with the aim to open 1,000 stores by 2020.
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