Representative Customer Interface

At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where Health for all, Hunger for none is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining ‘impossible’. There are so many reasons to join us. If you’re hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there’s only one choice.

Within Bayer, we're changing the way we work— for higher productivity, faster innovation, and better results. We call it Dynamic Shared Ownership (DSO).

Representative Customer Interface

Are you ready to take your customer service skills to the next level? We have an exciting opportunity for a talented and dynamic individual to join our Customer Service (CS) team as a Customer Service Representative based at our office in Hoofddorp (NL). In this role, you will be the go-to person for our valued customers in the Nordics, providing exceptional service and ensuring their business needs are met. If you have a passion for agriculture, strong communication skills, and a drive to exceed customer expectations, this could be the perfect role for you! In this role you can be located in Hoofddorp (Netherlands) or Copenhagen (Denmark).

YOUR TASKS AND RESPONSIBILITIES

• Engage and Interact: You will be the orchestrator of the service relationship, serving as the primary contact for assigned customer accounts. Through effective communication, you will analyze account history, understand supply needs, and optimize orders and product deliveries.
• Customer Satisfaction: Your focus will be on providing outstanding customer service. By promptly addressing customer requests and seeking feedback, you will ensure their satisfaction levels remain high. Your keen attention to detail and problem-solving skills will enable you to resolve issues efficiently and effectively.
• Collaboration and Influence: Working closely with our Commercial and Supply Chain teams, you will play a vital role in influencing product take and delivery timing to achieve financial targets. Your insights and updates on customer accounts will contribute to informed decision-making and improved customer prioritization.
• Continuous Improvement: We value your ideas for enhancing operational efficiency and the overall customer experience. You will have the opportunity to identify areas for improvement, implement process enhancements, and drive positive change.

WHO YOU ARE

• 1-3 years of operational experience in Customer Service, Commercial, Logistics, or Administration
• Bachelor's degree (BS/BA) in Business, Supply Chain Management, or related fields is preferred
• Skills: Customer focus, results orientation, communication, collaboration, agility, relationship and conflict management, and decision-making are key competencies we value in our team members
• Tech-Savviness: Familiarity with IT systems and tools, such as SAP, SalesForce is preferred. Your ability to adapt and leverage technology will contribute to your success in this role
• Language skills: fluent English speaker and, Danish, Swedish or Norwegian speaker

WHAT BAYER OFFERS YOU

As a modern employer, we take care of our employees and help them find a balance between career development opportunities and personal life planning. We offer our employees a wide range of career prospects, a modern working environment and competitive compensation. Bayer employees benefit from great employment conditions, such as:

• A competitive salary based on a 38-hour workweek
• An additional 8.33% holiday allowance and a bonus (based on company results)
• 25 days of leave, with the option of buying a maximum of 10 additional days
• You have the option to work from home, but we expect you at least 2 days per week at the office.
• If you work from home, Bayer provides the required tools and a monthly internet allowance
• A solid retirement plan and bicycle lease plan
• An inspiring working environment with professional and committed colleagues
• A successful innovative organization with international career possibilities
• Challenges and possibilities to learn and to develop
• At Bayer, we value your well-being. We offer support via our employee assistance program and provide various tools and initiatives to enhance your well-being

The employment period will be for one year.

Are you looking for a new challenge? Do you have a question, or do you want to learn more about the position? You can always contact Klazien Flapper via klazien.flapper.ext@bayer.com.

Do you want to work in a place where you can be just YOU?

Your unique personality, background and talents help build a strong, diverse and inclusive Bayer.

So join us! Be You, Be Bayer.

Division: Crop Science

Job Segment: Logistics, Customer Service Representative, Supply Chain, Supply Chain Manager, Work from Home, Operations, Customer Service, Contract