Capital Collection Specialist

Thanks for stopping by 👋

We’re looking for a Capital Collections Specialist to join our Capital and Payments team. You will hold a customer-facing role and will primarily be responsible for contacting merchants using our capital advance product with overdue account balances and arranging appropriate repayment plans.

What you’ll be doing:

• Demonstrate compassion and empathy for our customers by understanding their situations, needs, and offering solutions.
• Perform outbound calls to collect on overdue Capital advance accounts by negotiating appropriate repayment plans with customers.
• Support operations by managing customer overdue accounts and collection activities by identifying the accounts delinquent/Default/Write-off, etc.
• Manage accounts receivables by ensuring exceptional execution results in the collection of our financial loans.
• Document collections activities and processes through superior administration skills.
• Professionally negotiate with consumers and explore money sources to determine the best possible arrangement.
• Issue dunning letters.
• Refer to a collection agency once all other in-house collection techniques have been attempted.

What you need to bring:

We’re a team of 8 people located in North America and Europe. If you enjoy the art of negotiation, take pride in your ability to communicate well with others and are familiar with accounting practices, then this is the job for you!

We're looking for a candidate who has experience with the following:

• Must have a minimum of 2 years’ experience in collections or a target-driven call centre environment
• Experience doing collections for a financial institution (i.e. bank, credit card company etc.)
• Strong communication skills in English

What’s in it for you?

Come live the Lightspeed experience...

• Ability to do your job in a truly flexible environment
• Genuine career opportunities in a company that’s creating new jobs every day
• Work in a team big enough for growth but lean enough to make a real impact.

… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

• Lightspeed RSU program (we are all owners)
• Flexible paid time off policy
• Flexible working policy
• Health insurance
• Health and wellness benefits
• Paid leave assistance for new parents
• Linkedin learning
• Volunteer day

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.