Customer Success Manager

At Watermelon we're looking for a Customer Success Manager to join our team.

Job Highlights:

• Company: Watermelon

• Core: (Generative) AI Agents / B2B SaaS

• Role: Customer Success Manager

• Responsibilities: Responsible for customer happiness and engagement through proactive support, issue resolution, and software guidance.

• Work environment: Work in a team in an innovative environment where hard work and fun go hand in hand!

About the job

As a Customer Success Manager at Watermelon, you'll be all about supporting our (key) customers. Your main goal will be to keep customers happy and reduce the number of people who cancel their service by dealing with any issues they have.

About our software:

Watermelon helps businesses automate their customer service with powerful GPT-4 (AI) Chatbots. In just minutes, you can scan your website, upload documents, and integrate tools to reduce customer service workload. Watermelon makes customer service more efficient and improves customer satisfaction through smart automation.

What you're going to do:

• Support and manage (key) customer accounts, building strong, lasting relationships.

• Proactively resolve customer issues, help them confidently use our product, and encourage subscription renewals.

• Report on the team's priorities and performance by meeting weekly and providing insight to the management team.

• Represent the voice of the customer in company meetings, ensuring their needs are communicated across the business.

• Focus on customer happiness and reduce churn by improving the customer journey.

Who we're looking for:

• You’re passionate about AI and have experience working with SaaS products or in a SaaS environment.

• You bring a strong commercial mindset, always spotting opportunities for B2B sales and overall business growth.

• You’re proactive in reducing churn and identifying upsell opportunities.

• You’ve acted as a bridge between Customer Experience and Product teams, turning customer feedback into product improvements.

• You’re organized, detail-oriented, and a natural communicator who connects easily with both customers and colleagues.

• You’re flexible, driven, and always thinking one step ahead.

• Fluent in Dutch with a strong command of English, to support our customer base effectively.

What we offer:

• A flexible work policy and working in Utrecht, ideally you also live near Utrecht

• Travel allowance, pension plan, and a budget for personal development

• 25 vacation days and a budget to set up your workspace.

• A culture focused on growth and development

• The opportunity to contribute to a fast-growing international startup in the AI industry

• Room for new initiatives and ideas

• A friendly work atmosphere with colleagues you can laugh with and participate in events and team activities