IT Infrastructure Support Engineer

Work with us

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.

Role Description

Onsite Infrastructure Support:

• Provide smart hands support for customer facing “Experience Centers” 'Core' Network and Compute Infrastructure.
• Manage On-Prem lab (Server room) rack and stack activities, logical provisioning, and decommissioning of hardware.
• Support incident & problem management for WAN, LAN, WLAN, and Core Compute.
• Oversee network configuration, maintenance, and troubleshooting.
• Ensure operational health of EC server room infrastructure during business hours.

Experience Environment:

• Manage deployment and support of onsite experiences & demos.
• Conduct daily checks and walkthroughs of demo environments.
• Provide technical support for presenters, account managers, customers, and EC staff.
• Maintain an active inventory list for tracking of all experience/demo assets.
• Administer local EC Azure Sub Resources and Subscriptions.
• Support centralized solution delivery projects and automation.
• Act as the local Technical SME for the Experience Platform catalogue of demos.
• Create and manage Azure environments for Hybrid Cloud engagements.

Customer demos/Events and Engagements:

• Provide support for EC attendees and presenters during customer visits/events.
• Coordinate technical guidance and device configuration for events.
• Provide on-site technical support and device inventory management during events.

Technology Asset & Security policies Lifecycle:

• Manage warranties, RMA processes, and equipment repairs.
• Make recommendations for technology improvements and equipment purchases.
• Ensure continuous improvement of operational processes and technology solutions.
• Coordinate recycling of old equipment per Microsoft standards.
• Maintain relationships with local OEM Partner for hardware repairs/warranty replacements, IT teams/AV suppliers and integrators.
• Manage downtime scheduling and direction of suppliers for device servicing and repairs.

Readiness EC demo rooms with Audio and Video working condition:

• Operate and maintain AV equipment in meeting rooms and theatres.
• Coordinate repairs and preventative maintenance for AV systems.
• Provide immediate break-fix attention and support for EC meeting rooms and AV systems.
• Assist in meeting room setup, support, and refresh projects.
• Provide consultation and maintain AV room inventory hygiene.

Mandatory Skills:

• Fluent in Dutch language
• Datacenter - Wintel Stack
• Onsite Infrastructure Support Engineer
• Azure Identity Management
• IT Service Operations
• Audiovisual (AV) Support Technician

Diversity and Inclusion at Wipro

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, marital status, age, ethnic and national origin, sexual and political orientation and disability status, or any other characteristic protected by law.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.