German-Speaking Customer Success Specialist

German-Speaking Customer Success Specialist

Reports to: Head of Customer Excellence

Language Requirements: German/English

Purpose of the role:

Imagine being the go-to person who ensures that every customer feels valued and heard. We are team Customer Excellence and we're looking for a passionate Customer Success Specialist to join our dynamic team! Do you speak German and English? Perfect! These languages are essential for this role. If you also speak Norwegian, Swedish, Danish, Dutch, or French, that's a fantastic bonus and will certainly set you apart.

You will become the main point of contact for our German partners in order to understand their challenges and needs and with that contribute to making our customers the happiest in the world. Our skilled employees in the Customer Excellence team are our everyday heroes, both for our partners, customers and colleagues.

If you're ready to take on this exciting challenge, we want to hear from you!

Why Easee:

Easee is a Norwegian green-tech company that was founded on the belief that electrification should be effortless for all. Our products make life easier for both installers and users by minimizing barriers and promoting the widespread adoption of electrical technologies. Easee's ecosystem of innovative products and services paves the way for the power grid of the future – a grid that distributes power more efficiently and utilizes capacity more intelligently.

Easee was established by three entrepreneurs in 2018, and designs, develops and manufactures products in Scandinavia. Easee was founded on the idea that ambition and delivering cutting-edge technology, can and should go together with a kind and modern company culture that brings out the best in people.

We call that: Dare, Care, Deliver!

Sounds exciting? What’s in it for you:

• Collaborate across borders with a passionate team.
• Work at (one of) the largest charge point manufacturer(s) in the world.
• Help build our ecosystem of chargers to make a large impact on the power grid.
• Work for a company that creates a business culture that is inspirational and fun.
• In addition to this, we also offer competitive salary and benefits packages.

Your most important areas of ownership will be:

• Responding to and register support inquiries via phone and e-mail, using CRM and following these up to ensure that customers and installers are satisfied.
• Technical support (errors, complaints, returns, installation questions etc.) from customers and installers.
• Assisting with inspections and planning of housing cooperatives, businesses and parking facilities who want to install our charging system, over the phone and various digital tools.
• Meeting with electricians and dealers at national and international level and representing Easee at conferences and other events.
• Contributing to training our customers in our systems and products.
• Contributing to our knowledgebase through knowledge articles and guides.
• Contribute to culture development in the Customer Excellence department in particular and EASEE in general.

We believe that you are a good match if:

• You are willing to learn.
• You are analytical and able to analyze numbers & data.
• You have strong social skills both toward customers and internally with the organization.
• You are motivated by the opportunity to affect our brand externally and are attracted by becoming a part of a dynamic organization with a continuous focus on improvement - professional and personal.

What you need to be able to bring along:

• Experience in customer support or a related field, preferably in technology.
• Interest in organizing and delivering training/webinars and creating training material.
• Knowledge of CRM/ticketing system (we use Zendesk).
• Experience with troubleshooting tools.

Before you apply

Easee is growing and changing every day. Working here means that you may need to be flexible and take on different or additional tasks along the way. We move fast and dare to dream big. Therefore working at Easee might be challenging, but it will be filled with opportunity.