Head of Operational Risk Management

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

Would you like to work for one of the World's largest banks in an exciting, dynamic and international environment? 

We are currently recruiting for a Director, Head of Operational Risk within our CRO Domain in Amsterdam.

About MUFG

Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the world’s leading financial groups. Headquartered in Tokyo and with over 360 years of history, MUFG has a global network with approximately 2,000 locations in more than 40 countries. The Group has about 120,000 employees and offers services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing.

The Group aims to “be the world’s most trusted financial group” through close collaboration among our operating companies and flexibly respond to all of the financial needs of our customers, serving society, and fostering shared and sustainable growth for a better world. MUFG’s shares trade on the Tokyo, Nagoya, and New York stock exchanges.

About MUFG in the European Economic Area

Following the decision taken by the UK in 2016 to leave the European Union, MUFG has taken all of the necessary steps to ensure the continuation of all services to clients, regardless of their location. Clients located in the European Economic Area (EEA) access services through MUFG Bank (Europe) N.V. as well as MUFG Securities (Europe) N.V.

About MUFG Bank (Europe) N.V.

MUFG Bank (Europe) N.V. (MBE) is a fully-owned subsidiary of MUFG Bank, headquartered in Amsterdam. With offices throughout Europe, our teams provide clients with comprehensive financing solutions spanning Coverage & Structured Finance, Capital Markets and Transaction Banking, using MUFG’s global reach to provide bespoke solutions. With 73 green, sustainability, sustainability-linked and transition bond tranches in 2021 and 51 sustainability-linked loans in EMEA in 2021, MUFG is committed to supporting clients to achieve sustainable business growth.

Your impact at MUFG

The Head of Operational Risk Management (ORM) leads the ORM department, which is responsible for OR and sub-risks, thus ensuring risk identification, assessment and remediation is effective, and material risks are escalated to senior management in a timely fashion with sufficient quality.

The Head of ORM is responsible for

• development of a long term vision for the development of ORM in cooperation with EMEA ORM and other MBE areas.
• design and delivery of the ORM annual plan as agreed with the Chief Risk Officer (CRO) of MBE and the EMEA Head of ORM.
• ensuring that senior management have sufficient insight to determine current and desired maturity level of Operational Risk Mgt in the bank.
• maintaining good knowledge of current and upcoming relevant regulations, supporting MBE in planning for timely regulatory compliance for OR.
• active contribution to a risk management culture which is open and considered positive and contributing to the success of MBE and MUFG.

Function positioning

Operational risks are an integral part of doing business. Although operational risks are everybody's responsibility, MBE requires organized and independent internal oversight, facilitation of the risk cycle, and advice to the organization.

We expect OR to receive continuous attention within MBE and in the wider EMEA context. Triggers for this may include: growth/complexity of the operations of MBE, changes in the operations, and developments in the external environment, e.g. political changes and cybercrime and focus of the regulator on OR topics.

ORM is responsible for:

• Identification, assessment, monitoring and evaluation of ORM risks in the bank.
• Support and advice in design and deployment of the ORM risk management framework, including risk culture, policies, appetite and limits.
• Challenge and escalation of risk and/or control issues to the Management Board.

The role includes the following:

• Manage ORM team, communicate objectives and perform appraisals;
• Prepare ORM long term vision and annual ORM plan and ensure that work meets bank’s standards and is delivered in a timely manner;
• Provide leadership/mentoring/coaching to team members and support them in their professional development;
• Support MBE CRO in promoting a sound risk culture in the bank;
• Provide expert advice and guidance to the 1st Line to ensure identification, assessment and consistent management of all operational risks,
• Monitor adherence to MUFG’s framework of rules and policies as well as local laws and regulations and ensure embedding of risk management principles and practices in the Bank’s daily business operations.
• Escalation of risk events and regulatory breaches in accordance with the Bank’s risk governance framework.
• Contribute to increased risk awareness in the organisation by providing training.
• Contribute to enhancement of risk management policy house, including drafting, reviewing and updating policies, guidance, procedures and work instructions;
• Lead or participate in required projects or initiatives in facilitating the identification and evaluation of risks and controls, providing expertise and recommending proportional cost effective and efficient solutions.
• Provide advice and guidance to team members including motivation, support and the sharing of best practice.
• Being critical and promote changes to systems, processes and working practices in order to achieve operational control.
• Pro-actively develops and maintains relationships with a wide range of key contacts in all areas of MUFG.

Consultation and others

• Participating in internal and/or external consultation platforms (either on an ad hoc or permanent basis) regarding (Operational & IT) Risk Management:
• RMC (Risk Management Committee)
• OISRC (Operational and IT Security Risk Committee)
• IOCC (IT & Operation Control Committee)
• BCC (Business Continuity Committee)
• NPC (New Product Committee)
• RCC (Risk Control Committee/EMEA)
• OR-WG (Operational Risk – Working Group/EMEA)

In order to be successful in the role, you will need the following:

Skills and experience:

• Academic degree in Economics, IT, Operational Auditing or other relevant field of study
• Minimum of 10 years of relevant managerial work experience in banking or advisory roles
• Strong understanding of processes in financial services (both banking as well as securities businesses) and able to support and challenge all areas in MBE on ORM matters;
• Analytical ability to drive solutions to complex problems
• Experience in presenting to senior management and regulators;
• Up to date understanding of relevant regulation and guidelines in EU;
• An up-to-date understanding, of the wider financial services industry, IT industry, regulatory changes and pertinent economic and political factors which may impact on MUFG business;

Personal requirements:

• Excellent communication and presentation skills, with ability to explain a complex topic in a structured and clear manner;
• Demonstrate leadership and ability to build relationships, and display organizational sensitivity;
• Takes initiative, works structurally and translates ideas into practical solutions;
• Think independently, critically and demonstrates ability to lead or collaborate in cross-divisional teams;
• Demonstrate good work ethic, high attention to detail and pragmatism;
• Ability to handle a significant and diverse workload;
• Ability to work in multicultural environment.

What do we have to offer:

We offer you a role in one of the largest banks of the world in a growing and international environment. You have various opportunities to develop yourself and we will support you with that by offering various training and development possibilities.

• We take into account your home situation and your ambitions and help you to balance work and private life.
• Monthly team events.
• To work in an ambitious, international environment with colleagues from different countries and cultures, who strive for the best.

Besides that we will offer you:

• Gross salary based on experience and consistent with the market
• 8% holiday allowance and 13th month payment.
• 30 vacation days per year. Optional you can buy 15 additional days.
• Commuting allowance based on annual public transport 2nd class, most economical way, or € 0,23 per km with a max of 75km one way.
• €5,00 net remote working compensation per day, with a maximum of €60,00 per month.
• Possibility to order a mobile phone (up to €800,-)
• Possibility to order Office Equipment’s for the home office, (up to €500,-)
• RemoteWorking Policyi.e. Working From Home (WFH) and Remote Working in another Country.
• Bicycle plan (fiscal benefit)
• Company fitness (fiscal benefit)
• Mental health workshops and budget for external courses (i.e. Dutch language classes).
• Employee contribution towards Pension insurance (max 5%, currently 2%), our pension scheme is based on a defined contribution scheme.
• Training & development possibilities paid by the bank

Additional information:

MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.

We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.

About US

At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!

Our Culture Principles

• Client Centric
• People Focused
• Listen Up. Speak Up.
• Innovate & Simplify
• Own & Execute