Senior Account Manager Netherlands

TicketSwap is a secure and trusted ticket marketplace, active in 36 markets, connecting about 15 million fans worldwide. Since TicketSwap launched in 2012, it has grown into a global company, with teams active in various countries. We’ve partnered with over 50,000 events and integrated with more than 85 ticketing providers, offering innovative solutions.

Senior Account Manager for The Netherlands

In our pursuit to be the experience marketplace every fan loves, we’re looking for an ambitious Senior Account Manager for The Netherlands. As an Account Manager at TicketSwap, you will be responsible for building, managing and optimizing long-term relationships with event organizers, sport clubs, venues and ticketing companies.

Are you ready to join the world’s favorite place for fans to buy and sell tickets? Continue reading below! 👇

What you can expect from the work

• Have a positive influence on the experience of millions of fans;
• Be in contact with leaders from the event industry, supporting them to achieve their objectives;
• Manage the overall relationships with a portfolio of (key)partners, which includes:

• Managing the lifecycle of a partner from onboarding phase to performance and renewal stage;
• Implementing (new) product- and service solutions;
• Increasing partner engagement and retention within your portfolio;
• Improving partner satisfaction.
• Serve as day-to-day operational and commercial contact for your accounts, providing the services adapted to their needs, building trust and identifying opportunities for growth;
• Manage commercial negotiations during renewal conversations with existing partners;
• Be the eyes and ears of TicketSwap in The Netherlands in order to identify opportunities, threats and market trends, while focusing on growth within your partner portfolio;
• Act as the feedback loop between the partner and the different internal teams (Product, Marketing, Platform Operations etc.) to solve issues and improving our solutions;
• Travel within The Netherlands is required to build relationships at events and conferences to contribute to the bigger goal: maintaining partnerships;
• Closely collaborate with other Partnerships Managers in an international team of motivated and ambitious professionals;

About you

• Exceptional proficiency in Dutch (native) and English, both written and verbal. Any additional languages are a plus;
• You have a Bachelor’s degree and at least 5 years of experience in Account Management, Sales and/or Partnerships, preferably in the ticketing or live events industry;
• You’re an ambitious, energetic and positive person;
• You’ve got a commercial mindset, and have solid skills in negotiating, upselling and renewing contracts;
• You are data driven and result-oriented;
• You're described as a strong communicator (verbal and written), have the ability to build and nurture strong relationships and you know how to handle tough situations;
• You're proactive, especially in understanding the exact needs of a partner and responding to them, as well as in identifying and solving problems;
• You embrace change and excel in a company and market that are continuously evolving;
• Understanding/experience of the live event and or ticketing industry in the Netherlands;
• You can work autonomously and are well organized with a continuous focus on the details.

Some of your colleagues 💙