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Effectory is Europe's market leader in employee feedback. Over the past twenty years, our team of Software Developers has built the coolest and most innovative feedback software there is. We build our software with C#, .NET Core and Angular in an Azure Environment.
With this software, our customers can set up surveys and gather feedback among the employees of a company and find out how they feel about their employers. We work for major companies in the Netherlands and abroad, so these are big and complex projects. Our surveys are sent out to hundreds of thousands of employees that speak dozens of different languages.
Our software landscape consists of several in-house applications. As a Software Support Engineer, you master all these applications and know exactly how they work functionally, but also at the back end. Besides that, you know our processes and how they translate to our systems. You are in close contact with the Customer Success Managers and help them with the more technical aspects of their projects and you support them when they run into issues with our software. They are important users of our software and often need help from someone with extensive technical knowledge due to the complexity of our systems. In some cases, our colleagues run into a bug, a mistake or an error in the system and that needs to be - debugged, fixed, or escalated to the correct development team. In other cases, some things could be wrong with the project settings, causing trouble for our clients.
By proactively checking the back end of the system, you can see whether everything goes well and smoothly and with your skills you can do quick fixes if needed. In any case, you are like a mechanic that makes sure that the engine runs smoothly and, if needed, fixes it. So, if analyzing problems, solving puzzles, and helping people gives you energy, then this job could be a great fit for you!
Tasks & responsibilities
We are looking for someone with 2-4 years of working experience, preferably in a Software Support role, and who has an affinity with complex software systems. Having experience with SQL is a must and you must be able to read code written in C# and JavaScript and find bugs.
It is most important that you love to dive into problems and solve them. You troubleshoot in a structured manner and keep calm when things get stressful. Besides that, it is important that you have a proactive and service-minded attitude, can work in a team, and that you like to help people. You will have to learn your way around in our domain, which is complex. For this, you must be someone who knows when to ask for help and who is also eager to learn.
This position might be interesting for someone who is currently working in support and that is looking for a next step and who wants to work more proactively. Or for a Developer who doesn't like writing code all day, or a project manager that has a strong affinity with data and has experience with SQL. We're open to discussing the possibilities, what we require is that you are someone who possesses at least some of the skills mentioned previously, living in the Netherlands, speak fluent English, and have the personality to do the job!
THIS IS US
Effectory is Europe’s leading employee feedback solution. With our platform, HR and management can collect employee feedback throughout the employee journey. This feedback is transformed into people analytics that informs strategies to boost productivity, engagement and retention. Built on 25 years’ experience, our 250 specialists in Amsterdam and Munich support more than 1,200 organizations in 110 countries. Now more than ever, HR is an integral part of business strategy, which is why our feedback solution is tailor-made for strategic HR.
Effectory’s mission
We are dedicated to improving the working world by giving employees a voice and making sure their feedback has an impact. Our experts work with HR teams and managers around the world, using employee feedback to overcome some of their biggest people-oriented challenges. From software engineers to HR specialists, every day Effectory’s people work to improve the working world, and we are looking for talented individuals who also want to be part of this mission.
THIS IS WHAT WE OFFER
THIS IS HOW IT WORKS
1. You want this job: submit your application via the link below
2. We are intrigued: join a phone call to further introduce yourself and ask questions
3. We all think it went well: we now meet live (or in a video call) to get to know each other a bit better
4. We like each other even more: you meet potential team members and get a bit of a pleasant grilling
5. We want to see you in action: you complete a case/assessment
6. The final hurdle: we agree on terms & conditions, we sign and you start!
Europe’s leading provider of Employee Listening solutions is a thriving company with more than 220 entrepreneurial, young and ambitious professionals who help organizations to collect feedback and ideas from their employees. Our mission is to make the working world a better place. Based in the center of Amsterdam and Munich our multi-disciplinary teams collaborate with more than 1.200 clients in over 110 countries.
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