Systems Engineer - WxCCE

What You'll Do

A Technical Systems Engineer working in an Agile-driven DevOps role operating and maintaining a sophisticated platform supporting dedicated private cloud environments.

Plan and implement application and OS-level upgrades and patches, specifically around Cisco HyperFlex, UCCE, and UCM products.

• Managing Cisco Unified Contact Center Enterprise technologies (UCCE), Cisco Customer Voice Portal (CVP), Cisco IP/IVR, Cisco CTIOS, Cisco Finesse, CUIC.
• Investigate and resolve incidents and problem tickets within SLA/SLO.
• Developing and maintaining documentation of systems configurations, workflows, and procedures.
• Participate in Change Advisory Board Review Meetings internally and with customers.
• Participate in the On-Call rotation schedule.

Who You'll Work With

You will work within our outstanding Workplace Deployment and Operations team as part of the Workplace Collaboration organization at Cisco. We are Innovators, we drive innovation to propel employee business transformation while maintaining operational quality. We are Accelerators, we accelerate digital solutions to generate cost savings and efficiency gains for enterprise growth and success. We are Transformers, as Workforce Collaboration, we transform the employee experience by being our own customer first with agility, quality, and security, we continuously deliver business.

Who You Are

You are someone who thrives on simplifying complex problems and excels in collaborative problem-solving. Your analytical thinking and project management skills set you apart, and you have a knack for leading teams to achieve optimal solutions. You are dedicated to ensuring that systems run smoothly and efficiently, and you take pride in proactively troubleshooting issues before they arise. If you enjoy optimizing processes and are driven by a commitment to excellence, you are the ideal candidate to join our team and help us deliver innovative solutions that address critical business challenges.

Minimum Requirements:

• Bachelors degree in a relevant major such as Telecommunications, Computer Science, Information systems or equivalent experience.
• 5+ years experience in systems administration in Windows and Linux virtualized environments.
• 3+ years experience with virtualization and container environments (VMware vSphere suite) and have technical exposure in integrating ACI with virtualization platforms through VMM integration.
• Experience with routine system administration tasks such as OS and application patches, upgrades, and backups of the voice environment.

Preferred Requirements:

• Proficiency in configuring and maintaining contact center platforms such as Cisco UCCE (ICM, CVP - VXML, ECE).
• Good Understanding and work Experience in third-party products like Appspace, eGain, Avaloque, Calabrio, Acqueon.
• Hands-on experience in VXML gateways, VVBs, SIP proxy.
• Hands-on experience with the following Cisco voice applications: Cisco Unified Communications Manager (CUCM), Cisco Unity Connection Voicemail, Cisco Presence, Expressway MRA solution, Redsky.
• Proficiency in scripting languages (e.g., Python, PowerShell, Bash) for automating tasks.
• Experience with third-party DevOps automation tools (e.g. Terraform, Ansible, Harness).
• Technical knowledge and understandings on L2 / L3 networking protocols and technologies (VPC, STP, HSRP, OSPF, EIGRP, BGP).

Why Cisco?

#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters – with people like you!

Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world – whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world-changing? Be you, with us! #WeAreCisco