Internship Customer Relationship Management - Loyalty

This internship is located in Hilversum (address: Koos Postemalaan 8) - Apply now for the “Best internship in Retail” at Hunkemöller! Hunkemöller strives to be the most loved and trusted lingerie brand. In for a challenge to make it happen at Hunkemöller? Want to join an inclusive and empowering team of more than 50 interns? Within our international HQ you can be creative, unique and really make an impact on the future of Hunkemöller! As of February 2025, our Omni-channel & E-Commerce Team at the head office in Hilversum (close to Amsterdam) is looking for passionate Omni-channel & E-Commerce interns. Are you currently studying and looking for an interesting internship at our expanding, international Retail Brand? And do you want to join the Hunkemöller lifestyle? Then don’t be shy and apply!

At Hunkemöller we love what we do and we love our members even more. With one of the most fun and generous loyalty programs in fashion retail, we are always looking for ways to thank & reward our customers and with your help we can do even more to make sure their experience with us puts a smile on their face.

Learn and contribute to the creation of campaigns & vouchers that increase value and excitement for our customers. Learn about the latest technology we use to talk to our members and help with the generation of new leads in order to grow our member base and newsletters opt-ins through gamification.

Within the CRM department all marketing activities for the Membercard base are being developed, launched and evaluated. You will run through our “Best internship in Retail” and learn on the job while support the team with following:

Support development and set up Member actions and promotions.

• Strong focus on gamification with the purpose of lead generation and engagement of existing Members.
• Development and creation of win-competition to increase leads, sales and engagement.
• Joint production of POS (Point of Sale) material together with marketing operations team
• Development of follow-ups internal and external communications regarding the new loyalty program
• Development of vouchers & campaigns together with our team and other teams such as E-commerce and Social
• Development of lead-generation campaigns throughout our channels and/or other brands’ channels
• Reporting on the activities mentioned above.

Besides this you will also get time to work on your own assignment that fits within the strategy and objectives of your education and Hunkemöller.

YOUR PROFILE:

• You are currently enrolled in an HBO-/Bachelor-/Master studies (Marketing / Communication / New Media / Business Administration/International Business)
• You are familiar the MS Office package (Word/Excel), knowledge of HTML would be an advantage.
• You are interested in Customer Loyalty & Customer Relationship Management
• You are fluent in English, other languages would be a plus, but not mandatory.
• You’re available for at least 40 hours/week

Eligibility:

For this internship, you need to be available for 5 months starting in February 2025. Please note that your application will only be considered if you are enrolled at a school or university for the full duration of the internship. Additionally, to comply with Dutch law, one of the following must apply:

• You are an EU citizen,
• You are on a Family/Partner visa, or
• You are a non-EU student studying in the Netherlands, AND the internship is a mandatory part of your curriculum.

What we offer you:

• An empowering, playful and inclusive work environment where your voice will be heard and valued. This is how we live our purpose of "Together we lift each other up".
• Diverse learning opportunities like trainings on personal branding, business influence, innovation, a department fair, and an intern’s Dragons’ Den.
• A buddy program with personal coaching to discover your potential, guide your growth and build your network.
• Our Fun, Vital and Happy well-being initiatives including free weekly workout sessions, discount on as well as an in-office massage chair (how cool is that!).
• A flexible WFH policy: For 40-hour internships, you can work from home up to 2 days per week, if the nature of the role allows it. During onboarding, WFH days may vary to support your learning.
• Internship allowance of 450€ per month with 8+ holiday days (based on 40h/week).
• A travel allowance of max. 9,50€ per day (based on your travel distance), if you don’t have a free Student OV Chipcard.
• Access to 25-55% staff discount and a company laptop.

Hunkemöller’s “Best Internship in Retail” is not just a chance to add a few lines to your CV or to complete a study module from school or university. It’s an opportunity to kick-start your future career, as you will be joining the leading lingerie brand in Europe. Join a Retailer that's on the move to be better for our planet, better for people, better together! From diversity & inclusion, reducing waste, to product care and how we work with our suppliers, our “Together Tomorrow” initiative reflects what we do and helps drive change across our business, employees & customers.