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Customer Engagement Manager Oncology - Southeast Serbia

Posted 12 Jul 2024
Work experience
2 to 3 years
Full-time / part-time
Job function
Degree level
Required language
English (Fluent)

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Jun 17, 2024



Experienced sales professionals responsible for achieving sales targets for a specific account(s). - Responsible for establishing and implementing a sales/business plan for a designated client base or implementation of a specific sales program to effectively support the patient journey and properly position Novartis and its brands.

About the Role

Major accountabilities:

  • Responsible for driving sales, promotion and development in the designated accounts to reach commercial goals -Develop customer development strategy, dedicated KAM action plans for assigned accounts, aligns on account objectives and executes.
  • Establish and develop long-term relationships with key customers.
  • Expand the relationships with existing customers by continuously proposing solutions that meet their needs and objectives.
  • Lead the preparation of strategies and individual tactical plans and to give strategic input in terms of analysis, future potential and key programs required for the accounts.
  • Organize customer events and other programs independently or with marketing/medical department, in line with agreed business tactical plans
  • Contribute to the mapping of stakeholders, including segmentation and profiling and provide accurate and timely data for the Novartis CRM system.
  • Responsible for establishing and implementing a sales/business plan for a designated client base.

Key performance indicators:

  • Sales revenue and revenue growth in designated accounts
  • Operating budget for designated key accounts (Budget, Cost, Sales, etc.)
  • Quality of execution marketing operational tactics

Minimum Requirements:

University degree in Medical sciences

Driving License B categoryWork Experience:

  • Key account management experience.
  • At least 2 years strong experience in sales/commercial functions


  • Customer Relationship Management
  • Key Account Management.
  • Promotion (Marketing)

Languages :

Fluent in English language, both written and spoke

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together?

Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up:


Innovative Medicines



RSP0 (FCRS = CH024) NPHS RO Serbia


Full time

Regular (Sales)


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Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.


Customer Engagement Manager Oncology - Southeast Serbia

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Sales International Serbia/Monten.

Our purpose is to reimagine medicine to improve and extend people's lives. We use innovative science and technology to address some of society's most challenging healthcare issues. We discover and develop breakthrough treatments and find new ways to deliver them to as many people as possible. We also aim to reward those who invest their money, time and ideas in our company.

Active in 80 countries
300 employees
40% men - 60% women
Average age is 40 years