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Technical Support Specialist

Posted 12 Jul 2024
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Work experience
1 to 2 years
Full-time / part-time
Full-time
Job function
Degree level
Required language
Dutch (Fluent)

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– Technical Support Specialist

Location – Singapore

Job model – On site

At dsm-firmenich people are at the heart of the company. We are committed to equal employment opportunities and value diversity in the workplace.

Your key responsibilities

  • Provide technical support to customers, sales staff and customer service group including on-site visits. Develop new application protocols for specific product needs (e.g. validation of new product matrices).
  • Develop and present technical presentations at industry meetings, seminars and webinars. Ability to troubleshoot products and design and execute experimental protocols using basic knowledge of chemistry, lab techniques, equipment and computer software as well as properly document results.
  • Administer the product training program for products under their supervision. Support new product introductions by supporting R&D through the Design process, validation studies, beta site studies and staff/customer training.
  • Drive Technical Publication in International Journal for Product Branding as well as Key Opinion Leaders Relationship Building. Establish Methods Application Development and Experiment with local Customer Food Matrices
  • Provide Technical Presentation in Customer Workshops and Conferences in the Asia region. Travel is expected to be about 50% focusing on India and South Asia region.
  • Required to be onsite during working hours for laboratory testing. Maintenance of lab equipment according ISO 9000. Advise on and support Safety risk assessment and new Chemicals Review documentation.

We bring

  • A rich history and a promising future of bold scientific innovation and passionate creation with our customers.
  • A space to grow by encouraging and supporting curiosity and an open mindset.
  • A culture that prioritizes safety and well-being, both physically and mentally.
  • The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose.
  • A space to grow by encouraging and supporting curiosity and an open mindset.
  • Barrier-free communities within our organization where every employee is equally valued and respected – regardless of their background, beliefs, or identity.

You bring

  • Minimum of a Bachelors of Science in related field. (Chemical, Biology...etc)
  • Recent college graduate (with minimal lab experience) required but 1-2 years’ experience is preferred.
  • Must have an analytical skill with experience in troubleshooting. Very good written and verbal communication skills.
  • Abilities: Ability to troubleshoot issues with products and services. Effectively communicate with others regarding technical product and market issues. Keen awareness of product and technical performance issues.
  • Location: Romer Labs Singapore 3791 Jalan Bukit Merah #08-08, e-Centre@Redhill Singapore 159471

Equal opportunities commitment

dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: (here,) there’s a place for everyone with us.

dsm-firmenich is an Equal Opportunity and Affirmative Action Employer. Our people are as diverse as our customers. For us that includes a commitment to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know.

About dsm-firmenich

As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world’s growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet. dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than €12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life™ every day, everywhere, for billions of people.

Please note this is a direct search led by dsm-firmenich. We only accept applications from candidates, not from agencies nor subject to agency’s fees, percentages or similar.

#ext

#ext

Royal DSM N.V. is a global science-based company active in health, nutrition and materials. By connecting its unique competences in Life Sciences and Materials Sciences DSM is driving economic prosperity, environmental progress and social advances to create sustainable value for all stakeholders. DSM delivers innovative solutions that nourish, protect and improve performance in global markets such as food and dietary…


Royal DSM N.V. is a global science-based company active in health, nutrition and materials. By connecting its unique competences in Life Sciences and Materials Sciences DSM is driving economic prosperity, environmental progress and social advances to create sustainable value for all stakeholders. DSM delivers innovative solutions that nourish, protect and improve performance in global markets such as food and dietary supplements, personal care, feed, pharmaceuticals, medical devices, automotive, paints, electrical and electronics, life protection, alternative energy and bio-based materials. Put it all together and you have a unique health, nutrition and materials company with annual sales of close to €9 billion, locations in 49 countries and more than 22,000 employees worldwide. The company is listed on NYSE Euronext.

Manufacturing
Heerlen
22,224 employees