Application Support Specialist

At Viterra, we make things happen and as our Application Support Specialist, you are providing functional 2nd line support for business applications. You implement changes requested by the business without disruption and with a high service level. You will focus on incident-, problem-, test- and change management and you act as a safeguard for all ITIL processes. You might be involved in some project related work as well. You safeguard the overall process and the SLA for incidents and service requests. You maintain relationships with vendors to create support that will benefit when doing application incidents, changes, and projects. Therefore you have an open and can-do attitude.

• Responsible to implement the changes in our IT landscape;
• Safeguard the overall process and the SLA for incidents and service requests;
• Maintaining and creating test plans related to projects or changes;
• Maintain relationships with vendors to create support that will benefit when doing application incidents, changes, and projects;
• Responsible for maintaining a healthy IT landscape;
• Responsible for change implementation following our Change Management process.

What do we offer you?

• A Key position in our Global IT Department within one of the top supply chain organizations in the world;
• A stimulating environment in which enthusiastic colleagues work together in a practical and informal way;
• A competitive salary with room to grow;
• A yearly bonus scheme, based on company results and your performance;
• A flexible and attractive pension scheme, where we cover 100%;
• 27 holiday days;
• A full month's salary as holiday allowance;
• Broad & personalized learning & development opportunities;
• Yearly organization-wide cultural and sports activities, such as The Harbour Run, soccer tournaments, team building, and Guest Lectures;
• Broad career opportunities within our fast-paced international organization;
• A modern, open, and inspiring office in the center of Rotterdam, next to the Markthal and Blaak station;
• Business laptop and phone, possible for personal use;
• Travel allowance, based on public transport.

Who are we looking for?

• Between 1 and 3 years of experience working in the Application management environment;
• A Bachelor's degree (HBO) in the area of Information Technology is preferred;
• Broad general knowledge of IT and understanding of business processes;
• Experience in a global, cross-cultural enterprise environment;
• Experience with vendor management and supporting operational activities;
• Experience in development should have basic knowledge of programming languages;
• Eager to learn new technologies and skills;
• Fluent in English, both verbally and in writing. Dutch is a pre;
• ITIL certification is a must, preferably ITIL V4.

Who are we?

We believe in the power of connection.

Our world-leading, fully integrated agriculture network connects producers and consumers to supply sustainable, traceable and quality-controlled agricultural products.

With our talented people, decades of experience and diverse capabilities, we offer innovative solutions to open pathways and create value for customers through our supply chains.

As a responsible long-term business, we will continue to invest in and develop our network, allowing us to meet the needs of a growing world.

What do we stand for?

We believe that a workforce made up of colleagues from different backgrounds, cultures and beliefs can only make us stronger.

We value diversity and work inclusively to bring together many minds, many talents and many perspectives.

We offer a work environment where colleagues receive fair and equal opportunities to progress their career at Viterra. We welcome all applicants regardless of age, gender, race, ethnicity, religion, sexual orientation, social origin or any other characteristic.

Together, we are stronger and achieve more.