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Customer Service Agent

Posted 17 Jun 2024
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Work experience
3 to 5 years
Full-time / part-time
Full-time
Job function
Degree level
Required languages
German (Fluent)
English (Fluent)

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REQ-10009061

May 30, 2024

Turkey

Summary

In this role you will be managing and coordinating customer´s orders and communicating with customers as well as internally across departments. You will work in a team of 8 people and report to the Customer Service Team Lead based in Austria.

About the Role

Location: Istanbul Kurtköy, Turkey #Hybrid

Key Responsibilities:

  • Independent management of customer services activities (order management, complaints, dunning, forecasting, etc.) according to internal guidelines and customer requirements

  • Measurement and monitoring of customer service KPIs

  • Proactive communication with customers and business partners- timely processing and response to inquiries; well-structured and solution-oriented communication

  • Inventory optimization of store supply (handling rush orders, avoiding shortages in supply, etc.)

  • Stakeholder coordination internal and external, such as freight forwarder, planning, logistics, customs, etc.

Essential Requirements:

  • University degree, or similar with at least 3 years of work experience

  • Experience working with customer support

  • Fluent in English, German is a plus

  • Great communication skills, both written and verbal

  • Strong organization skills

  • Collaborative mindset and problem solving skills with a high degree of flexibility

Why Novartis?  Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

Benefits and Rewards:

You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook: https://www.novartis.com/careers/benefits-rewards

Commitment to Diversity & Inclusion:

Novartis is committed to building an outstanding, inclusive work environment and diverse team’s representative of the patients and communities we serve.Hiring decisions are only based on the qualification for the position, regardless of gender, ethnicity, religion, sexual orientation, age and disability.

Join our Novartis Network:

Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network

Operations

Pharmaceuticals

Turkey

İstanbul Kurtköy

TR01 (FCRS = TR001) Novartis Sağlık, Gıda ve Tarım Ürünleri San. Ve Tic. A.Ş.

Technical Operations

Full time

Regular

No

Apply to Job

Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

REQ-10009061

Customer Service Agent

Apply to Job

Technical Operations Operations Turkey

Our purpose is to reimagine medicine to improve and extend people's lives. We use innovative science and technology to address some of society's most challenging healthcare issues. We discover and develop breakthrough treatments and find new ways to deliver them to as many people as possible. We also aim to reward those who invest their money, time and ideas in our company.

Other
Amsterdam
Active in 80 countries
300 employees
40% men - 60% women
Average age is 40 years