Stay Operations Intern

As the Stay Operations Intern, you will support with managing the room operations across all our hubs, reporting to the Stay Operations Manager. Together you work on stay related projects, that all have the purpose is to ensure the delivery of exceptional guest experiences in our rooms while driving operational efficiency, profitability, and guest satisfaction. You support in maintaining high-quality standards and fostering a positive and comfortable environment for our guests to enjoy their stay. You are a self-motivated individual who has a positive influence on local teams, driving improvements forward.

In case you don’t know who we are (ahem)…

Redefining hybrid hospitality since 2012, TSH sets standards on a global scale. Offering a community-driven, socially inspired hotel concept with student accommodation, as well as long and short hotel-stay options, eat & drink, gym, rooftop bar facilities, and coworking for every demographic, the company’s success is unprecedented. With 16 hotels in 6 countries and plans to open at least 3 more locations each year until 2026, The Social Hub is a fun, creative and inspiring environment where everyone can work, stay, learn, and play. Thanks to an exceptional international team of changemakers, our one goal is to make society a better place for everyone. 

What You’ll Do

• You’ll support Director of Stay and Stay Operations Manager with overseeing day-to-day room operations, including reservations, check-in/check-out procedures, housekeeping, maintenance, and guest services, ensuring smooth and efficient functioning.
• You’ll do regular auditing of compliancy to TSH standard across all Stay products
• You’ll monitor guest feedback, reviews, and market demands to identify opportunities for improvement, new offerings, and revenue growth in room operations.
• You’ll support with the implementation of technology solutions to streamline operations and enhance the guest experience.

Who You Are

• You're a student! You're currently studying a relevant bachelor’s in Hospitality Management or a related field
• You are detail-oriented and organised, with the ability to prioritise tasks and meet deadlines
• You have excellent interpersonal and communication skills
• You are fluent in English
• You are adaptable and flexible to work in a dynamic and fast-paced environment
• You're currently enrolled in a European University
  

What We Offer

• An amazing work environment with a fantastic vibe and lots of positive energy
• On the job coaching and guidance
• Monthly compensation for your internship
• The opportunity to work and learn at a dynamic, young, international organisation; we’re a real game changer in the hospitality industry
• A first glimpse into the world of Sales with one of the most innovative players in the hospitality market
• Access to the amazing TSH facilities, including our awesome staff experiences, restaurant and gym
• A wonderful workplace to call home, fun colleagues, and all the benefits stuff

We're curious, conscious and we celebrate all. We bring people together and are committed to providing the best space, experience and workplace for our entire connected community. We do this no matter the age, gender, sexual orientation, ethnicity, national origin or all the other fascinating characteristics that make us different and makes you unique.