Customer Success Manager - DACH

Mollie makes payments and money management effortless for businesses across Europe. More than 300,000 companies use Mollie to get paid, manage money and grow with products designed to be simple, scalable, and dependable.

With 950+ colleagues across 14+ locations, Mollie works in small teams with real ownership, autonomy, and trust, supported by reliable processes and a balanced work environment.

Customer Success Manager - DACH

Your impact

Customer success in the DACH region isn't just about keeping accounts happy – it's about helping businesses grow. As a Customer Success Manager, you'll own a portfolio of mid-market and enterprise customers, acting as their trusted payments advisor and the person who helps them get the most out of Mollie. You'll be the bridge between what our customers need and what we build – bringing their voice back into the business so we keep improving.

This is a role where commercial instinct meets genuine care. You'll manage account health, drive retention, and spot opportunities to grow revenue – all while building relationships that make customers stay, expand, and advocate for Mollie. You'll work closely with Sales, Product, Support, and Marketing, reporting to the Customer Success Lead for DACH – with a direct impact on customer satisfaction and Mollie's commercial success in the region.

What you'll ship

• A healthy, growing book of business – managing 80–100 accounts, with strong retention rates and consistently met upsell targets
• Trusted relationships at C-level – becoming the go-to payments advisor for key decision makers and ensuring customers are getting real value from Mollie's platform
• Customer Success Account Plans that actually land – developing and executing tailored plans that align customer goals with Mollie's solutions and drive measurable ROI
• Strategic business reviews that move the needle – running regular sessions with stakeholders to share insights, surface growth opportunities, and keep priorities aligned
• Smooth renewals and contract outcomes – supporting negotiations and renewal strategies that work for both the customer and Mollie
• A stronger CS organisation – actively contributing to initiatives and special projects that push the team forward, and leading by example when it comes to coaching and sharing knowledge
• Expect to spend around 15% of your time on the road, visiting customers and building those face-to-face relationships that really stick or meeting the team regularly, all together in one of our offices.

What you'll bring

• 3+ years in a client-facing role managing enterprise or complex accounts, ideally in SaaS or payments
• A proven track record of building strong customer relationships that drive retention and revenue growth – you know how to turn a good account into a great one
• A commercial mindset backed by data – you use customer insights and analytics to solve problems, identify opportunities, and make smart decisions
• Confidence leading technical conversations and influencing stakeholders on product value, including at C-level
• Strong organisational skills to manage multiple high-priority accounts, competing deadlines, and complex stakeholder landscapes without dropping the ball
• Fluent in German – essential for building deep, trusted relationships in the DACH market

Grow your way

At Mollie, growth is personal. We believe everyone should have the chance to develop their skills, explore new challenges and shape their career on their own terms.

You'll get regular feedback and performance reviews to support your development, with fair and transparent salary reviews along the way. Many Mollies move into new roles or take on new projects to stretch themselves, and we actively hire from within to help you take the next step.

No matter if you're aiming for promotion, exploring a different career path or building new skills, you'll be supported with the tools, trust and opportunities to grow your way.

AI at Mollie

We believe in Always Be Shipping, and AI brings that philosophy to life across every team, every role, every day.

AI is core to how we build. It helps us move faster, simplify work and make smarter decisions, creating real impact for the businesses we serve. We're looking for people who are excited to use AI to shape the future of finance with us.

Benefits

• Noise cancelling headphones
• MacBook
• Birthday off
• Complimentary baby days
• 20 days working from abroad
• 28 holiday days
• Work from home budget
• Bike lease plan
• Internet allowance
• Wellbeing program
• Health insurance
• Bonus scheme
• Equity plans
• Referral bonus
• Learning platform
• Mentor program