Customer Project Manager, Customer Service Delivery - Dutch speaker

Equinix is seeking a Customer Project Manager, Customer Service Delivery (Dutch speaker) to lead the delivery of complex, customer-facing managed service projects within a cloud and hosting environment. This role plays a critical part in ensuring customer success by combining strong project management discipline, industry knowledge, and clear communication.

The ideal candidate has hands-on experience in the IT / cloud / hosting / data centre industry, enjoys working directly with customers, and thrives in a fast-paced, delivery-driven environment.

Job Summary

We are seeking a Customer Project Manager (CPM) to lead the delivery of complex, customer-facing managed service projects within a cloud and hosting environment. This role plays a critical part in ensuring customer success by combining strong project management discipline, industry knowledge, and clear communication.

What You’ll Do

Project Management & Delivery

• Lead multiple complex customer projects from initiation through completion, ensuring delivery on time and within agreed scope
• Build and maintain detailed project plans, including milestones, dependencies, resources, and risk mitigation strategies
• Track progress, manage changes, and take corrective action to ensure successful outcomes

Customer Engagement

• Act as the primary point of contact for customers throughout the project lifecycle
• Lead regular customer status meetings, providing clear updates and addressing risks or concerns
• Partner with customers to define requirements, priorities, and delivery outcomes

Technical & Industry Collaboration

• Work closely with internal technical teams to ensure solutions are delivered according to agreed designs
• Apply industry knowledge of cloud, hosting, networking, and virtualization to communicate effectively with technical and non-technical stakeholders
• Translate technical concepts into clear, customer-friendly language

Cross-Functional Leadership

• Coordinate cross-functional teams across engineering, operations, and service delivery
• Support effective collaboration, accountability, and information flow across stakeholders

Risk, Quality & Reporting

• Identify project risks early and implement mitigation plans
• Produce clear project reporting, including KPIs, milestones, and delivery status
• Maintain accurate project documentation, including plans, meeting notes, and change requests

Required Qualifications & Experience

Industry & Role Experience (required)

• Experience managing projects within a relevant technical industry, such as:

• Cloud services
• Hosting / managed services
• Data centres
• IT infrastructure or telecommunications
• Proven experience in customer-facing project delivery
• Working knowledge of cloud, hosting, networking, and/or virtualization environments

Core Skills

• Strong organisational and prioritisation skills, with the ability to manage multiple projects
• Excellent written and verbal communication skills
• Customer-focused, detail-oriented, and solutions-driven mindset
• Comfortable working in a fast-changing, operational environment

Language

• Fluent in Dutch and English (additional languages are an advantage)

Tools & Systems

• Proficiency with Microsoft Word, Excel, and PowerPoint
• Experience using project tracking or service tools (e.g. Smartsheet, Salesforce, ServiceNow, Siebel or similar)

Education

• Bachelor’s degree or equivalent professional experience in a technical or related field

Nice to Have

• Experience specifically aligned to Equinix products or similar providers
• Formal project management certification (e.g. PRINCE2, PMP, Agile)
• Experience working with global or enterprise customers

Why Join Us?

• Deliver complex, high-visibility projects for global customers
• Develop your expertise across cloud, hosting, and managed services