Klantenservice vertegenwoordiger III

Bij Medtronic kunt u een levenslange carrière van ontdekking en innovatie beginnen en tegelijk toegang tot gezondheidszorg en een gelijke behandeling voor iedereen bevorderen. U zult doelgericht leidinggeven en barrières slechten voor innovatie in een wereld met meer verbondenheid en compassie.

Een dag uit het leven

Are you looking for a versatile job in a world-leading healthcare technology company? Do you enjoy providing sales support and working in an international, inspiring, and dynamic environment?

By joining Customer Care & Order Operations (CCOO), you will get a unique opportunity to drive customer experience through technology innovation and contribute to bringing our Mission to patients all over the world.

Working in CCOO means being close to our customers and critical people inside hospitals (nurses, physicians, procurement departments, suppliers, national health care bodies and others) and internally you get to interact with many key stakeholders and functions (sales, pricing, marketing, etc.).

When joining CCOO, you will get opportunity to discover real possibilities for personal growth within multiple areas and cultures across the globe.

Werklocatie en werkafspraken

We are specifically looking for candidates that live within a maximum 80km radius of our Medtronic office in Heerlen, the Netherlands.

After your fulltime training period at the office, we expect you to work at least 2 days per week in the office; the other days you will work out of your home office.

As of 1 July 2022, our government has communicated that cross-border employees must be present in the office by 80% of the working hours.

Please note that for this position, relocation support is not provided.

Responsibilities may include the following and other duties may be assigned:

• Support all day-to-day Order-To-Cash (OTC) processes such as processing, monitoring and following up on, and invoicing orders.
• Record, analyse, follow up on and solve dispute situations like complaints, returns, etc.
• Efficiently answer sales team and customer requirements such as information requests, lead times, shortages and dispute solving, both on the phone and per e-mail.
• Execute your tasks for the most critical business groups within Medtronic; your operational support has a direct impact on improving the lives of our patients.
• Be a single point of contact for our business contacts for the execution of the OTC processes, within a cooperative relationship.
• Be a pro-active team player with a distinct drive for execution and results.
• Have a strong focus on customer satisfaction and be able to build lasting relationships with customers and colleagues in other departments and disciplines.

Required Knowledge and Experience:

• Higher professional education (HBO), or at least MBO+ (Middle-level applied education).
• Excellent verbal and written communication skills in English and one of the Nordic languages (Finnish, Norwegian or Swedish).
• 2+ years of experience in customer service and order management.
• Computer literacy (MS-Office Outlook, Excel, Word).
• Strong sense of responsibility and flexibility to take on additional tasks when required.
• Able to prioritize and work under pressure / cope with stressful situations, customer-focused and service-oriented.

Fysieke functievereisten

De bovenstaande verklaringen zijn bedoeld om de algemene aard en het niveau van het werk te beschrijven dat wordt uitgevoerd door werknemers die aan deze functie zijn toegewezen. Het is echter geen uitputtend overzicht van alle vereiste verantwoordelijkheden en vaardigheden die bij deze functie horen.

Over Medtronic

Wij zijn een wereldwijd toonaangevend technologiebedrijf voor de gezondheidszorg dat de meest uitdagende gezondheidsproblemen van de mensheid met overtuiging aanpakt door oplossingen te zoeken en te vinden. Met een wereldwijd team van meer dan 95.000 gepassioneerde werknemers werken we samen aan onze missie: pijn verlichten, gezondheid herstellen en levens verlengen.