Operations Engineer

Join Soverin as Operations Engineer: help build a privacy-first internet! Maintain and innovate our secure email infrastructure, fight abuse, and automate for reliability. Based in Amsterdam.

Job description

Do you believe in an honest and privacy first internet and want to use your Ops skills to really make a difference? Do you believe in basic privacy rights and the power of technology to perfect it? Let’s talk!

Soverin

Passionate about changing the status quo when it comes to digital privacy, Soverin is an independent, privacy-first email provider based in Amsterdam, the Netherlands. For a decade, our mission has been to ensure secure communication by giving users control over the privacy of their mailboxes. Run by a team of email experts, including tech gurus, network pros, domain authorities, protocol specialists, internet pioneers, entrepreneurs, and business leaders, we have created a secure, scalable, and steady email platform that is safe, functional, and easy to use. We take pride in our privacy by design email service and our plug & play MSP/ISP/hosting, SMB and reseller solution.

The Role

As our new Operations Engineer, you’ll take primary responsibility for maintaining and developing our IT infrastructure, ensuring the availability and reliability of our services. You’ll work closely with a small, passionate team of email and privacy experts, support our users, and contribute to a secure, stable, and scalable environment.

Core Ops Responsibilities

• Performing regular maintenance, upgrades, and infrastructure expansions.
• Monitoring email traffic, identifying abuse, and implementing both ad-hoc and structural solutions.
• Keeping the system running smoothly and fixing bugs as they arise.
• Supporting the monitoring, upgrading, and maintenance of our network infrastructure, including mapping, troubleshooting, and preventative maintenance.
• Managing and maintaining our webmail, calendar, and contact services
• Collaborating with external partners such as datacenters, hardware vendors, network providers, and anti-abuse/spam list operators.
• Creating and maintaining technical documentation, and encouraging the team to contribute and actively use it.
• Handling technical support tickets as a team, while building tools to reduce and accelerate ticket resolution.
• Providing 3rd-line support (via the support team when possible) to direct customers and resellers.
• Participating in the on-call rotation (approx. one week per month).

Collaboration & Innovation

• Contributing to and/or leading infrastructure innovation projects.
• Supporting application testing and operations (e.g. webmail, calendar, contacts).
• Working with the support team to reproduce and resolve bugs.

Development (willing to learn / nice to have)

• Full-stack development for internal tooling.
• Backend development for customer-facing applications.
• Reviewing and testing in-house developed tools and apps.
• Maintaining and improving our YouTrack environment.

Our offer

• A full-time (40 hours) or parttime (32 hours) job at an international startup
• An awesome team of passionate privacy fans
• Grow with us...(being a startup with a mission makes we need the best people, but we can’t afford them fully yet financially)
• Flexible working hours (40%-60% in office/ 40% - 60% from wherever you like).
• 25 days of paid leave
• A growth path and personal development

This is the best job ever. No, seriously, we run a great company in a growth industry with many opportunities still to be realized. The ultimate chance for an experienced developer with a can-do type to get her/his hands dirty and make a difference.

Please let us know if you think this is you! Apply today with a nice introduction about you, and join a vibrant, ambitious team with a shared drive to make a difference in the privacy world.

Job requirements

Profile

• Higher education (HBO/WO) or equivalent experience
• 6+ years of experience in an ops/devops role
• Affinity with infrastructure, networking, monitoring, and security
• A “fix-it, document-it, automate-it” mentality
• Experience with or interest in the tools and technologies listed below, special Nextcloud is a plus
• A strong foundation in network management (e.g. switching, routing, VLANs, VPNs, monitoring) to help maintain and improve our physical and virtual network infrastructure is a plus

Our stack & Tools

• Email: Postfix, Dovecot, Rspamd, Cloudmark
• Groupware: Roundcube, CalDAV, CardDAV, Nextcloud
• Infrastructure: LXC, KVM, ZFS, CEPH, Proxmox PVE, SuperMicro hardware
• Networking: Arista, Juniper, Mikrotik
• Monitoring: Prometheus, Alertmanager, Grafana
• Services: In-house tools, webmail, calendar & contact services
• Development stack (optional): Ruby (on Rails 7), PHP, PostgreSQL, Redis, Stimulus/Turbo, TailwindCSS, HTML/slim, JavaScript

As our new Ops engineer you are part of our operations team, and be responsible for ongoing monitoring, optimization and identifying abuse. You will work hand in hand with our support agents to fix bugs, help out on specific queries and make sure our support ticket queue is minimal and within our customer’s SLA. You play a pivotal role in our team, will be working with a team of email and privacy fanatics.

About Soverin

We love the internet. It has enabled us to communicate with each other in incredible ways and quite frankly we can’t imagine life without it. All of our calls, emails and chats flow over the internet in the form of data. Right now, most of your personal communication is monitored and used for, amongst other things, advertising. Our mission is to ensure private communication for everyone by giving people control over their privacy. Nobody reads privacy statements. Most of your personal communication is monitored. That just doesn’t feel right to us. We are here to change that by bringing a fresh perspective into the business of the email game.