Head of Operations Analytics

At Adyen, everything we do is engineered for ambition.

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

About this role

The future of Operations at Adyen is built on data-driven autonomy. As AI increasingly automates the mechanics of data retrieval and trend summarization, the real value shifts to the human layer: framing the right problems, validating rigorously, and turning insight into action.

You'll lead an analytics and insights function of around 10 people: a Team Lead overseeing 1 Data Engineer and 4–5 technical analysts on Foundational Data Integrity, plus roughly 4 Business Analysts focused on Business Insights, reporting directly into you. You'll support an Operations organization of over 1,000 people, working closely with the Global Operations Leadership team to turn this function from a reporting service into the strategic engine behind how Ops leadership makes decisions.

What you'll do

• Set a clear vision for how the team supports business performance, planning, and decision-making, and build a high-performing group that balances responsiveness with strategic focus.
• Act as a trusted thought partner to Operations leadership on business performance, risks, opportunities, and trade-offs. Support business performance reviews with concise narratives, root-cause analysis, and clear recommendations.
• Ensure the team delivers high-quality analysis that connects operational data to commercial and customer outcomes, with a consistent, leadership-ready view of KPIs, trends, exceptions, and emerging risks.
• Establish robust KPI definitions, performance frameworks, and success measures, and improve consistency in how performance is measured across teams, projects, and reviews.
• Improve the team's operating model, standards, and ways of working to efficiently manage ad hoc demand alongside recurring insight cycles. Partner with data, operations, finance, product, and other functions to improve access to reliable insight, and drive continuous improvement in tools and reporting approaches.

What good looks like

• Operations leaders rely on the team for judgment and decision support, not just for raw numbers.
• Business reviews are sharper, simpler, and consistently result in clear leadership actions.
• KPI definitions are clear, consistently used across the organization, and grounded in sound logic.
• Generative AI, automation, and conversation analytics tools are successfully leveraged to accelerate reporting mechanics, allowing the team to focus on high-value diagnosis.

What you bring

• You have at least 5 years of experience leading analytics teams with experience managing / growing leaders, ideally within a fast-scaling or transformation-led environment.
• A proven track record of influencing senior stakeholders and translating complex data into clear, persuasive business narratives.
• Strong commercial instincts with the ability to identify which metrics truly drive value and which are noise.
• This role does not require writing production code or architecting data pipelines. It does require enough fluency in SQL, data modelling, and modern BI tooling to have a credible, detailed technical dialogue.
• The ability to challenge weak assumptions or misleading conclusions constructively and with authority.
• Experience leading teams through shifts in operating models and raising performance standards.

Who you are

• You are practical and forward-looking, able to simplify complexity for others.
• You drive excellence and rigor without becoming bureaucratic.
• You maintain presence and credibility even when under pressure or challenging senior leadership.