Product Adoption Strategist (Human-Led & Interactive) French speaking

Hi there! Thanks for stopping by 👋

We’re looking for a French speaking Product Adoption Strategist (Human-Led & Interactive focus) to join our EMEA team. The Product Adoption Strategist sits within the wider Launch and Customer organisation and reports to the Manager of Adoption. The role owns the adoption strategy, hypotheses, experiments, and implementation for high-impact, human-led programs and interactive communities that accelerate value realization for a specific feature or market.

What you’ll be doing:

• Own end-to-end human-led adoption programs for a specific feature or market, including strategy, session design, facilitation, follow-up, and performance for 1-to-many and 1-to-1 programs.
• Identify underutilised product areas and customer segments and translate adoption opportunities into scalable human-led initiatives such as clinics, masterclasses, and peer roundtables to supplement tech driven journeys.
• Build proactive repeatable coaching playbooks for high-value or at-risk accounts with low feature penetration, delivering targeted and consultative optimisation support.
• Conduct live qualitative deep-dives to understand the psychological or workflow barriers to adoption and map those insights back to core customer personas.
• Partner with Product, Product Marketing, Data, Education, Launch and Account management to create a cross functional customer journey that aligns with product priorities, merchant needs, and operational realities.

And a little bit of....

• Advocate for customers across the wider organisation and surface the reasons why features are not being picked up or sticking.
• Build deep relationships with both customer facing and product teams to create a coherent and consistent feedback loop with our customers at the heart.
• Contribute as part of the wider team to achieve organisational objectives, even if this means doing things that aren’t strictly within the scope of your role.

What you need to bring:

• 3–5 years of experience in Customer Success Management, Product Training, Consultative Customer Enablement, Implementation Consultant, or a similar role within a B2B SaaS environment.
• Be fluent in English and professionally proficient in French or German.
• Experience translating product features into business outcomes and developing interactive workshops or coaching programs that solve customer friction points.
• Experience gathering qualitative customer feedback from live interactions and turning it into actionable recommendations for product, onboarding, or adoption improvements.
• Strong facilitation and communication skills, with the ability to teach complex workflows in a simple, consultative way.

What’s in it for you?

• Ability to do your job in a truly flexible environment.
• Genuine career opportunities in a company that’s creating new jobs every day.
• Work in a team big enough for growth but lean enough to make a real impact.
• Lightspeed equity scheme (we are all owners).
• Health & Wellness Credit — expense up to 400 EUR per year towards your gym membership, yoga classes, a new bike or whatever else you do for your health.
• Mental Health Support through the Modern Health App — whether it is meditation, coaching or counseling you need, each employee gets access to this platform.
• People Experience — our PX benefit allows you to work from pretty much anywhere in the world for 60 days a year.
• Time off to volunteer and give back to your community.

Who we are:

Lightspeed's commerce platform helps merchants simplify operations, scale, and provide customer experiences across online and physical channels. Its cloud commerce solution supports multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

The company serves retail, hospitality, and golf businesses in over 100 countries.