Account Executive

Job Description

Manage and grow strategic accounts. You will be responsible for directing the organic growth strategy across a strategic account portfolio, including vision setting, annual account planning, identification of key growth opportunities, proactive client value creation, and overall financial health of accounts within your portfolio. The Account Executive will be responsible for driving profitable growth from the account by developing strategic client relationships and ensuring customer satisfaction through world-class delivery. The goal is to make the client successful and committed to Wipro's long term through a trusted advisor relationship.

Role

Your tasks will include:

• Develop and strengthen relationships with decision makers and influencers in the account.
• Drive penetration in various functions, including outside CIO, and become a trusted IT advisor to the customer while participating in strategic planning.
• Build a trusted group of referable contacts who can vouch for Wipro.
• Execute a plan to develop allies and partner allies, build personal connections, and gain access to new contacts.
• Ensure a balance of customer engagement across business, management, and operations.
• Identify growth opportunities in the account and lead account strategy and planning.
• Drive penetration in the customer’s business units and maintain a comprehensive account growth strategy.
• Regularly monitor sales trends and market dynamics and incorporate them into the existing account strategy and plan.
• Mentor and nurture the next line of leadership in the account team.
• Ensure high customer satisfaction, loyalty, and quality of experience.
• Communicate progress against the account plan and related developments to relevant stakeholders.
• Ensure cross-geographic synergies in project management and delivery execution.
• Orchestrate internal resources in sales and delivery to give customers an enhanced delivery experience.
• Conduct regular delivery reviews to prevent cost and schedule overruns.
• Monitor key metrics regularly and plan initiatives and actions to achieve cost optimization and improve service standards.
• Identify potential weak areas in delivery and devise corrective action plans to ensure on-time and defect-free delivery.
• Optimally utilize resources toward effective implementation of development and delivery plans.
• Showcase Wipro’s solutions as a strategic fit for the customer organization through workshops, presentations, and executive meetings.
• Push for higher-value services and solutions to the customer in line with Wipro’s offerings.

Skills and Experience

• About 15 years of experience in managing big accounts in the IT professional services field.
• Experience in global service delivery models.
• Strong background in Application Services, Engineering services, and infrastructure services preferred.
• Experience in handling customers in the Telecom and Manufacturing domains preferred.
• Fluency in English; fluency in Dutch would be an added advantage.
• Excellent ability to communicate effectively along vertical and horizontal lines internally and in the client organization.
• Previous experience in managing 10+ million USD accounts/P&L portfolios.

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