International Account Support

Support and power our commercial operations across key markets to help build and retain thriving event partnerships.

Job description

At TicketSwap, our mission is simple: by bringing fans and experiences together on our marketplace, we enable fans to go to more events they love and support organisers in building lasting success. With over 20 million fans across 42 countries, we’re building a safe, secure, and fair way to experience live events, from festivals and concerts to sports and theatre.

To support our rapid expansion across our Growth Markets, we’re looking for a proactive and organized International Account Support. In this role, you’ll work directly under a Country Lead and support our Account Management efforts across key growth territories.

Are you ready to help shape the future of live events across Europe? Keep reading! 👇

What You’ll Do

As International Account Support, you’ll play a central role in driving regional success by ensuring seamless account operations, onboarding new event partners, and keeping partner relations top-notch across multiple European markets.

You will:

• Communicate directly with partners and assist with day-to-day Account Management operations in key growth markets
• Report directly to a Country Lead while supporting local Business Developers in our Growth Markets
• Oversee partner event setup, initiate partner onboardings, coordinate partner payouts and account configurations to ensure an optimal experience for organisers
• Coordinate communication and solve operational queries for live event organisers across your assigned territories
• Monitor ongoing event performance and account health, as well as partner promotion, ensuring smooth execution before, during, and after events
• Act as a bridge between account management, business development, and internal operational teams
• Maintain and update CRM systems, ensuring clean data and reliable reporting for commercial leadership
• Identify opportunities to improve internal support workflows and account retention strategies

About You

We’re looking for a structured, detail-oriented team player with strong communication skills and a passion for the live events industry.

Besides that, you:

• Have 1–3 years of experience in account support, customer success or sales operations (ideally within ticketing, events, tech, or marketplaces)
• Possess strong organizational skills with the ability to manage multiple tasks across distinct international markets simultaneously
• Speak fluent English (both written and spoken); fluency in a Nordic language, Polish, Czech, Slovak or Hungarian is a strong advantage
• Are a proactive problem-solver who enjoys assisting partners and internal colleagues
• Feel comfortable working in a fast-paced, international team setting
• Have high attention to detail and enjoy keeping processes structured and clear
• Take ownership of operational tasks and follow through from start to finish
• Combine an operational mindset with commercial awareness, proactively identifying opportunities to improve partner success and grow our business
• Care about fairness and transparency in the live event space
• You're based in the Netherlands and are legally authorized to work here without requiring visa sponsorship

Why You’ll Love It Here

• Work for a mission-driven marketplace that makes live events safer and fairer
• Gain hands-on exposure to multiple fast-growing European markets
• Collaborate with passionate colleagues who care about impact, not ego
• Join a fast-scaling international company with big ambitions
• Enjoy a collaborative, hybrid-friendly work environment

Practical Details

• Role: Full-time
• Reporting to: Business Developer Nordics
• Supported Territories: Hungary, Nordics, Czech Republic / Slovakia, Poland, Rest of World
• Start date: ASAP / To be agreed