Business Analyst NCT - ITDC

We’re looking for an ambitious and knowledgeable Business Analyst to join the KLM Digital Cargo Operations team, where you'll play a key role in the NCT project. In this role, you will help transform operational concepts and IT visions into actionable strategies, contributing to KLM’s operational efficiency and the seamless execution of our flights.

What will you do?

As a Business Analyst on the New Cargo Terminal project, you are responsible for translating the operational concept and IT vision into actionable epics, features, business cases, and a comprehensive roadmap as part of the IT Fit and Gap analysis.

Your role involves collaborating with stakeholders to understand their needs, analyzing business processes, and ensuring that project objectives align with strategic goals. You play a critical role in bridging the gap between operations and technology, facilitating effective communication, and driving the successful implementation of the project.

Your tasks will include:

• Translating the vision into high- and mid-level IT and functional requirements, developing epics and features for the assigned scope of the New Cargo Terminal, covering topics such as 360-piece level visibility, integral planning, zero-touch processes, industrial methods, and process enablement.
• Developing a business case for each epic to facilitate decision-making.
• Creating a roadmap for the assigned scope, focusing primarily on the Minimum Viable Product (MVP) and, to a lesser extent, future phases.
• Participating in the Proof of Concept (POC) program and translating POC outcomes for the IT, data, and control track, aligning them with the overall operational concept and IT visions.
• Identifying and documenting assumptions required by the simulation track from an IT, data, and control perspective.
• Supporting project management activities, conducting testing and validation, and performing data analysis.

Where do you land?

You will join the Business Process Improvement (BPI) department within KLM Cargo Worldwide and become part of the Digital Cargo Operations team. In this role, you will work as part of a dedicated team delivering the New Cargo Terminal (NCT) project.

You'll collaborate closely with colleagues who share your passion for logistics, process optimization, and leveraging digital solutions to drive operational excellence. Your workplace will be the Cargo Building at Schiphol Center, placing you at the heart of KLM's air cargo operations.

Your profile

In this role, you will demonstrate proactive initiative by actively seeking out opportunities for improvement and innovation. You will excel in gathering and analyzing information to drive problem-solving and effective decision-making. Your ability to manage stakeholders with strong organizational awareness will be key, as will your resilience in adapting to challenges. Additionally, you will effectively communicate complex ideas through storytelling, guiding and inspiring others towards continuous improvement.

In addition:

• You demonstrate Bachelor’s or Master’s level thinking and working, preferably with a background in logistics or systems engineering.
• You have at least 3 years of experience in process optimization, project management, or a similar role.
• Proficiency in BPMN (Business Process Model and Notation) for process mapping and improvement.

Competencies

• Building relationships
• Critical thinking
• Problem analysis
• Taking initiative
• Decisiveness
• Gathering information

What do we offer

• Plenty of scope for personal development and great advancement opportunities.
• An excellent pension scheme and 8% holiday allowance.
• A year-end bonus of 8.33% or a variable income of up to 16%.
• A profit-sharing scheme, up to 20%.
• 25 leave days and 5 extra days off.
• 7 extra days off if you work irregular shifts.
• Substantial discount on airfare when you have been employed for at least 6 months.
• A sustainable transport policy, which allows you to use all public transport for your commute within the Netherlands, free of charge.
• If your job allows it: working from home and up to 8 weeks working from abroad (EU and Caribbean).
• 2% development budget.