Head of Fraud

About the job

Role: Head of Fraud

Employment Type: Full-time

Flatpay’s mission is to take the stress out of card payments for small and medium-sized businesses through transparent pricing and a flat rate across all cards. Flatpay is dedicated to innovating the market for payment solutions and financial services in the SME segment with customer-centric and transparent services. The company is growing across Europe and is now launching in the Netherlands.

We're looking for a Head of Fraud to join our team in Amsterdam and take full ownership of fraud risk across our merchant portfolio. This is a hands-on leadership role: you'll define strategy, build and lead a team, and work closely with our acquiring partners, product, and commercial teams to keep our portfolio healthy as we grow.

You'll be the person who both sets the direction and gets into the details — comfortable reading chargeback data in the morning and presenting risk strategy to senior leadership in the afternoon.

What you'll own

• Fraud strategy and policy — define and maintain Flatpay's fraud risk framework across all markets, balancing risk appetite with commercial growth
• Chargeback and dispute management - lead the end-to-end chargeback process, manage scheme thresholds, and drive dispute resolution efficiency
• Fraud operations and tooling - oversee the tools and processes used to detect, investigate, and prevent fraud, and identify where we can improve or automate
• Risk analytics and reporting - build the data visibility needed to monitor portfolio health, spot emerging threats, and report clearly to leadership
• Team leadership — hire, develop, and manage a fraud team; set priorities and create a high-performance environment
• Acquirer and scheme relationships — act as the primary point of contact on fraud-related matters with our acquiring partners and card schemes

Who you are

Ambitious – You’re hungry for more than a 9–5. We promote internally and we promote fast. With the right skills and attitude, your growth potential here is limitless.

Humble – We hire great people, not big egos. You’re kind, collaborative, and people love working with you.

Smart – We value emotional intelligence over fancy degrees. You’re sharp, curious, quick on your feet, and genuinely enjoy talking to people.

What we are looking for

• Experience in fraud, risk, or payments — ideally in a card-present or acquiring context
• Strong grasp of chargeback mechanics, card scheme rules, and fraud typologies across European markets
• Analytical mindset — you're comfortable working with data and can translate it into decisions
• Clear communicator who can work across commercial, technical, and operational stakeholders
• Experience working in a fast-growing, international environment

Nice to have

• Experience managing fraud across multiple markets simultaneously
• Familiarity with the acquiring and payment processing landscape
• Background in fintech or merchant acquiring

Why Flatpay?

Massive opportunity: Join at launch stage and shape our success in the Dutch market.

Fast-track career growth: We promote from within, and we move fast.

Supportive culture: No politics, no bureaucracy – just good people building great things together.

International environment: Be part of a diverse, ambitious team across 6+ countries.

Flatpay believes in fostering a vibrant and fun work culture where ambitious colleagues can thrive as part of a passionate international team dedicated to making a difference in the world of payments.