Manager Control Room

Ensure operational continuity and security across Rabobank’s global IT landscape by leading the 24/7 Control Room operation, guaranteeing effective monitoring, incident coordination, security alert triage and continuous improvement of services, processes, and people.

You and your job

As Manager Control Room (CR), you play a crucial role in maintaining the stability, availability, security and continuity of Rabobank’s IT services across Rabobank’s global landscape. You lead five teams of Control Room Analysts who are responsible for the 24/7 monitoring of Rabobank’s infrastructure and application landscape. Together with your teams, you ensure that security alerts, incidents, disruptions, and operational risks are identified and addressed promptly, minimizing business impact and supporting the continuity of critical banking services.

You are responsible for both the operational excellence and the further development of the Control Room service proposition. You drive innovation, implement new monitoring capabilities, and ensure that monitoring services continue to evolve in line with business and IT needs. You create an environment in which employees can grow, develop their expertise, and deliver excellent service to stakeholders across the organization.

The Manager Control Room leads a team of professionals responsible for the continuous monitoring of Rabobank’s IT landscape. The role is accountable for operational continuity, team development, process optimization, service innovation, budget management, stakeholder satisfaction, monitoring effectiveness, coordinating incident response activities, implementing new services, strengthening risk management practices, and driving continuous improvement through Agile and Lean principles.

The Control Room is part of Continuity Services within IT Vendor Management and Continuity & Security Services, the department responsible for safeguarding the continuity and security of Rabobank’s IT landscape.

Practical Examples

• 24/7 Operational Excellence: Ensure continuous monitoring and effective control of the Rabobank IT landscape, enabling rapid detection and response to incidents and disruptions.
• Skilled Team Leadership: Lead, coach, and develop five teams of Control Room Analysts, ensuring the right balance of knowledge, skills, and capabilities.
• Continuous Service Improvement: Drive the implementation of monitoring disciplines and innovations that improve operational effectiveness and customer value.

Top 3 responsibilities

• Lead and develop the five Control Room teams and ensure operational excellence in a 24/7 environment.
• Drive the development, innovation, and expansion of monitoring services and capabilities.
• Ensure continuity of Rabobank’s IT landscape through effective monitoring, incident coordination, and stakeholder collaboration.

The professionals within the Control Room are in the heart of Rabobank’s IT landscape and provide the first line of response to security alerts and continuity related incidents. Working together is the way we work; as one results-oriented team focused on stability, security, continuity, and customer value.

Marcel Brons, Manager Continuity Services

You and your talent

• Proven leadership and people management experience
• Strong coaching and motivational leadership style
• Excellent communication and stakeholder management skills
• Customer-focused mindset with strong execution capabilities
• Demonstrated change management and organizational development skills
• Ability to perform effectively in high-pressure operational environments
• Strong analytical and problem-solving capabilities
• Proactive mindset with a focus on continuous improvement and innovation
• Experience working in continuity-critical and operations-driven environments

Required experience and knowledge

• HBO/WO working and thinking level with a minimum of 5 years experience within ICT
• Knowledge of and experience with operations and monitoring organizations
• Knowledge of Agile and Lean methodologies
• Cyber Security expertise