Major Incident Evaluation Lead

Improve organisational resilience by leading evaluation of priority1 crises and priority2 incidents, driving continuous improvement with structured analysis and stakeholder alignment.

You & your role

Lead the crisis evaluation and ensure that colleagues can effectively lead the evaluation of major incidents to strengthen the organization's resilience and learning capacity.

As a Major Incident Evaluation Lead (MIEL), you operate in a complex and dynamic environment where technology, risk and business meet. You guide multidisciplinary teams, facilitate evaluations, and translate insights into improvements that prevent recurrence and support better decision-making across the bank.

Drive structured evaluations to uncover root causes, align stakeholders, and ensure insights lead to sustainable improvement across the organisation.

Examples from practice

• Analysing a priority1 crisis and guiding stakeholders to identify root causes and structural improvements.
• Facilitating multidisciplinary workshops with 10+ participants to evaluate incident impact and outcomes.
• Advising senior stakeholders in the Management Analysis and Agreement Report process to improve risk decisions.

Top 3 responsibilities

• Lead complex evaluations of priority1 crises and priority2 incidents, ensuring consistent, high-quality analysis and actionable outcomes across teams and stakeholders.
• Drive continuous improvement of evaluation processes, including quality assurance and development of methodologies such as root cause analysis frameworks.
• Act as trusted advisor to senior stakeholders, supporting decision-making processes and translating complex findings into clear, structured recommendations.

Together we achieve more than alone

We're curious about what you'll bring to our team at Continuity & Security Resilience Analytics.

The team of Continuity & Security Resilience Analytics provides deep insights into continuity and security risks, supporting resilience across the organisation. Collaboration is our way of working; as one analytical team within Rabobank. We work closely with stakeholders across business, risk and technology to deliver impact.

You & your talent

• University master’s degree in Computer Science, Business Administration, or related field.
• 5+ years’ experience in incident evaluation, risk management, or organisational resilience roles.
• 3+ years’ experience facilitating multidisciplinary workshops (10+ participants) using root cause analysis methods (e.g. Bowtie, 5xWhy).
• Strong stakeholder management and organisational awareness.
• Excellent communication and executive storytelling skills.
• High emotional intelligence and resilience under pressure.
• Strong risk and regulatory awareness.
• A professional presence and the ability to visibly demonstrate leadership and direction.
• Fluency in English (spoken and written); basic Dutch is a plus.