Team Leader Service

An amazing career opportunity is available for a Team Leader Service within IAI industrial systems in Veldhoven, NL.

By joining the Service department, you will help ensure customer systems are operational and run smoothly so customers can maintain production. Through regular field maintenance, quick response to defects, and reliable remote support, the team ensures customers can continuously rely on these systems.

IAI industrial systems is a supplier to the security printing market, supporting the creation of passports, identity cards, and banknotes with advanced security features. The company develops and manufactures unique systems including laser applications, inkjet printing, and product handling.

Summary

By joining the Service department, you will help ensure customer systems are operational and run smoothly so customers can maintain production. Through regular field maintenance, quick response to defects, and reliable remote support, the team ensures customers can continuously rely on these systems.

Essential Duties

• Lead the Field Service Engineering team (24 employees) and support employee development through external and internal training.
• Ensure the correct composition of the team and monitor the quality and quantity of Field Service Engineers' work.
• Create maintenance planning together with the Service Coordinator to fulfil contractual agreements.
• Promote a customer-oriented attitude and ambassadorial role among the Field Service Engineers.
• Initiate improvement processes and take measures to solve problems related to quality, response time, and maintenance methods.
• Ensure preventive and corrective maintenance takes place according to defined standards and working methods.

Primary Duties

Communication

• Review financial performance and investment plans with the Director of Operations.
• Discuss long-term planning, overall business operations, and cross-functional collaboration with the Director of Operations.
• Communicate and coordinate daily operational activities with departmental team members.
• Prepare and present monthly operational and financial reports.
• Discuss proposals, negotiate commercial terms, and support the closure of contracts with prospective and existing international customers, within delegated authority limits.

Responsibility

• Establish and manage the service department budget.
• Drive revenue growth and profitability.
• Ensure the optimal utilization of personnel and resources.
• Develop and maintain effective weekly operational planning and scheduling.
• Negotiate, manage, maintain, and amend agreements and contracts with international customers.
• Continuously improve operational efficiency and effectiveness.
• Develop and maintain competitive maintenance and service pricing strategies.
• Ensure adequate staffing levels and foster the continuous development of knowledge, skills, and competencies within the department.

Essential Qualifications

• Minimum of 5-10 years of experience leading an international service organization.
• Strong communication and organizational skills.
• Experience with change management.
• Experience with international customers.
• Excellent written and spoken Dutch and English; additional languages are a plus.
• As this position includes international travel and fieldwork, you must possess or be able to acquire a valid passport.

Preferred Qualifications

• Bachelor’s degree in technical studies.

Language Skills

• English fluency.
• Dutch language.

Work Requirements

• Compliance with all relevant HID Global policies and procedures related to Quality, Security, Safety, Business Continuity, and Environmental systems.
• Travel and fieldwork, including international travel, may be required. Therefore, the employee must possess or be able to acquire a valid passport.
• Must be legally eligible to work in the country of hire.

What we can offer you

• Competitive salary and rewards package.
• Competitive benefits and annual leave offering, allowing for work-life balance.
• A vibrant, welcoming culture.
• Extensive career development opportunities and resources to maximize your potential.
• The opportunity to be part of a global organization pioneering hardware, software, and services that help people navigate the physical and digital worlds.